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[Resolved] Tata Docomo / customer care people are cheating the clients

1 India Review updated:

Dear Sir / Madam,


This is B.janardhan mobile no ([protected]) our TATA DOCOMO Customer
regarding mobile portabulity i have put a message on may 2nd to
customer care.then i got a call from customer care they told that dont
change the mobile number sir. we will give the nice offer as you like
local call for 30 paisa docomo to docomo 10 paisa but now offer is
not there wait for 10 days we will give the offer . but now the
customer care people telling no offer nothing you can change the
mobile means you can change no problem.this is not fear your
customer care people are cheating the clients like that. we are
suffering the problems.please take a action immediately.


Thank u
Janardhan .B
[protected]

  • Resolution statement

    Customer care service did everything in their power to resolve this complaint. All attempts to contact the complainant have failed. Therefore, this complaint has been annulled and must not be considered where image of the company in question and it's services are concerned.

  • Tata Docomo Customer Care's Response, May 20, 2011

    Hi Janadrhan B,

    We have received your complaint and we will ensure it is resolved soon.

    Thanks and Regards
    Customer Care
    Tata DOCOMO.

  • Tata Docomo Customer Care's Response, May 25, 2011

    Hi Abid Husain,

    If you have any issue regarding services you can mail your details at social@tatadocomomarketing.com

    Thanks and Regards
    Customer Care
    Tata DOCOMO.

  • Tata Docomo Customer Care's Response, Jul 13, 2011

    Hi sarfuddin,

    This is to inform you that the charges have been levied correctly as per the tariff applicable on your number for the GPRS usage.


    Thanks and Regards
    Customer Care
    Tata DOCOMO.

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Comments

  • Ab
      25th of May, 2011
    0 Votes

    The complaint is genuine. But I am sure that docomo customer care wil surely NOT RESOLVE THE PROBLEM. They are cheating their customers. Their customer service is disgusting and dissatisfying

  • Ar
      7th of Jun, 2011
    0 Votes

    hi sir my number is 9729396305 haryana i want to call 543211 but my cll is not connect to this number but call is rejected

  • Ma
      7th of Jun, 2011
    0 Votes

    I have no any experience regarding number portability

  • Sa
      29th of Jun, 2011
    0 Votes

    Hello sir/ma'm,


    I am Tata Docomo user since its started in Madhya Pradesh, but since 3 days i am having a major issue of balance deduction for internet browsing
    that i am not using even, daily i loss minimum 15-20 rupee for internet browsing even i never open browser or any application and even i have deleted all the
    internet setting/access points 2 days before but still its deducting, even i have applied for 3G deactivation but i don't think so its done yet but i have put my phone
    on 2G mode without any internet setting but still my balance is deducting and its been 3 days i am continue calling for same complaint but your customer
    care executives and supervisor just blaming me for i am using internet through divein and for that my balance is deducting but honestly even i am not having internet
    setting, more then 10-15 times i called to your 198/121 number but getting same response but no solution, in 3 days i have lost about 60 rupee from my balance and its
    still going on, if i am sleeping and when i wake up i see a flash massage of balance deduction of internet browsing, its just deducting anytime even when i inserted
    my sim on black and white without internet phone...this is my humble request to please short it out what is wrong with my number and why my balance is deducting.


    My number is - +91-9039786121

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