Tan Your Hide / Poorly trained staff, inability to keep paperwork organized
Tan your hide does not, under any circumstances, allow you to cancel your membership. Whether it be pregnancy or relocation to an area where there aren't tan your hide salons available. Don't get yourself stuck in a contract like i am. I moved states and am still paying for a membership that i can not use.
My experience with the staff at multiple colorado springs locations has not been much better. Often, the woman sitting at the front desk is either snobbish or acts as if i am bothering her by coming in to tan. Terrible customer service.
As far as the cleanliness, it is decent. There have been several occurrences where i've had to go back to the front desk and ask the employee to clean the bed as she sent me to a room that was never cleaned.
Furthermore, the salons tend to be dark, so it is difficult to see how dirty it actually is. Protip: the dark lighting throughout (Yes, even dark in the bathroom!) and lack of mirrors in the tanning rooms trick you into thinking you're getting more tan than you actually are.
Just when i thought i was done with this place (Not actually done because my membership isn't up for five more months, but done with the rude, poorly trained staff), i received a phone call. About three months ago, i traveled back to colorado springs and changed the bank account that tyh withdraws my membership fee from. I had moved, so i switched banks and cancelled my old account. I filled out the paperwork with the information from my new account. Today, two months later, i received a phone call that i was being sent to collections if they don't receive my payment. I called back immediately to report that i had provided my new bank account number months ago. She said the company was switching over computer systems and there had been "glitches" occurring ever since. **don't threaten to send customers to collections when you can't get your computer system figured out. Why don't you get that straight and then start the phone calls?** anyway, she asked me for my new card number and information, which i was previously told i could not provide over the phone to change my account number. Good, she has the info. Done with this place. Five minutes later, i receive a voicemail. She deleted all my information by accident and needs me to call back and provide her with the card number again. This brand is a joke.
Please, do yourself a favor and search for a salon with knowledgeable staff, clean facilities, new bulbs, good ownership, and reasonable cancellation policies. I would recommend sassy suntan in colorado springs.