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Tag Heuer Watches / Scratches on the back of the watch

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After we go back on the ship, we noticed scratches on the back of the watch where the model and serial #s were etched in. It was curious that the only scratches (all close to gether) were in that spot. It would appear as if someone had deliberately tried to remove those numbers.
Our concern is for warranty coverage. The store told us not to worry but I asked the USA office of Tag for a replacement and no action to date.

I also complained to Tag Heuer's USA office in Miami and they had promised a month ago to address this and have not.

Bought a Tag Heuer while on a cruise at:
Casa de Oro
Soni's Plaza
PO Box 139
Ocho Rios, Jamaica

Thank You,

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6A Rue Louis-Joseph Chevrolet
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Switzerland - 2300
+41 32 919 8000
+41 32 919 9000
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