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TAG Heuer Customer Service Phone, Email, Contacts

TAG Heuer
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1.5 121 Complaints
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TAG Heuer complaints 121

Resolved “ddgg-qjkp-c4vm” Resolved “scratches and damages on my watch” Resolved “poor service” Resolved “poor customer service and quality” Resolved “eye glasses warranty or poor customer service” Resolved “terrible service” Resolved “bad watch, bad service” Resolved “poor service” Resolved “warranty service” Resolved “customer service/competence”
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R
12:00 am EST

TAG Heuer scratches on the back of the watch

After we go back on the ship, we noticed scratches on the back of the watch where the model and serial #s were etched in. It was curious that the only scratches (all close to gether) were in that spot. It would appear as if someone had deliberately tried to remove those numbers.
Our concern is for warranty coverage. The store told us not to worry but I asked the USA office of Tag for a replacement and no action to date.

I also complained to Tag Heuer's USA office in Miami and they had promised a month ago to address this and have not.

Bought a Tag Heuer while on a cruise at:
Casa de Oro
Soni's Plaza
PO Box 139
Ocho Rios, Jamaica

Thank You,
Ron
Pennsylvania
[protected]

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Ali Chahbour
, US
1 comments
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Feb 27, 2024 4:12 am EST
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I bought a charger for my watch from Emirates mall , I had my watch with me and the guy gave me a charger but it was not charging effectively. now after I found my original charger I noticed that he gave me the 42 mm charger and not the 45 as my watch

Problem I don't have the receit but the order is done under my phone [protected]

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Derrick Tshivhase
Johannesburg, ZA
1 comments
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Nov 25, 2023 6:32 pm EST
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The after sales support is pathetic. The Sandton store will only advise in 6 weeks why the watch is not charging.

I find this ludicrous after sales support for a watch that costs a small fortune.

My confidence in the brand is gone

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Alaa Khalil
, US
1 comments
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Apr 30, 2023 8:17 pm EDT
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I bought a connected watch from UAE and after 2 months it stopped working suddenly while it was on charging and when I submitted it to store they claimed it has a scratch and therefore it is out of warranty. This is completely unacceptable to me and i would like to report this.

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Fritz Haeberli
Somerset West, ZA
1 comments
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Jan 18, 2023 12:29 am EST
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Tag Heuer hat meine Aquaracer und mein eingezahltes Geld von R 4200 and they treat me like [censored]

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Martin Roe
, US
1 comments
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Aug 06, 2022 6:01 pm EDT

how do I register my warranty...the form I am supposed to complete is far too complicated...all I want to do I thought would be quite simple...NOW you're telling me the text I have entered into this box is 'too short'...am not happy

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Overview of TAG Heuer complaint handling

TAG Heuer reviews first appeared on Complaints Board on Nov 1, 2006. The latest review Low quality spare parts was posted on Jan 23, 2024. The latest complaint ddgg-qjkp-c4vm was resolved on Oct 19, 2019. TAG Heuer has an average consumer rating of 2 stars from 121 reviews. TAG Heuer has resolved 14 complaints.
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  1. TAG Heuer contacts

  2. TAG Heuer phone numbers
    +41 329 198 000
    +41 329 198 000
    Click up if you have successfully reached TAG Heuer by calling +41 329 198 000 phone number 5 5 users reported that they have successfully reached TAG Heuer by calling +41 329 198 000 phone number Click down if you have UNsuccessfully reached TAG Heuer by calling +41 329 198 000 phone number 4 4 users reported that they have UNsuccessfully reached TAG Heuer by calling +41 329 198 000 phone number
    11%
    Confidence score
    Switzerland
    +1 (866) 260-0460
    +1 (866) 260-0460
    Click up if you have successfully reached TAG Heuer by calling +1 (866) 260-0460 phone number 0 0 users reported that they have successfully reached TAG Heuer by calling +1 (866) 260-0460 phone number Click down if you have UNsuccessfully reached TAG Heuer by calling +1 (866) 260-0460 phone number 0 0 users reported that they have UNsuccessfully reached TAG Heuer by calling +1 (866) 260-0460 phone number
    United States
  3. TAG Heuer emails
  4. TAG Heuer address
    6A Rue Louis-Joseph Chevrolet, La Chaux-de-Fonds, 2300, Switzerland
  5. TAG Heuer social media
TAG Heuer Category
TAG Heuer is related to the Jewelry and Watches category.

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