SuperShuttle
reviews and complaints

When my daughter arrived in LA she was collected along with 3 or 4 other people by a foreign man driving the Super shuttle . She describes the man as middle aged about 60ish with an accent possibly Russian or Ukranian. I am sure you will be able to find out who he is because of the booking information.

After this man dropped the other passengers off at their various destinations he said to my daughter when she was on her own on the shuttle bus, and I quote “ YOU BETTER BE NICE TO ME AND NOT DO ANYTHING SILLY OR ELSE I COULD DO THINGS TO YOU & PEOPLE WILL NEVER KNOW”’
My daughter replied “’I BEG YOUR PARDON’’
His reply was ‘’HA HA JUST JOKING”
My daughter was absolutely terrified for the rest of the journey, she did not know what to do, she began to prey as she did not know what was going to happen to her, she said she was shivering and shaking all the way, she nearly got sick.

As she was getting off the shuttle bus she asked this man who would be collecting her the next morning he said to her and I quote ‘’3 OR 4 PEOPLE COULD TURN UP AND ONE COULD TAKE YOU AWAY AND KILL YOU AND NO ONE WOULD EVER FIND YOU”

As she entered the Hostel where she was sating the lady at the desk asked her what was wrong as she looked absolutely terrified, sick, and traumatised, she explained to this lady and she was very sympathetic, but did not do anything about it, which I would have if a young girl had told me the story.

Anyway I am lodging this complaint on the grounds of Intimidation, Threats made to my daughters safety, and if I lived in that country I would take this man to court. I am investigating what can be done legally from Australia and the very least I would expect is for this man to be instantly dismissed from his job, but ofcourse that is not going to stop his unacceptable behaviour, deporting him would also not stop this behaviour, he needs in my opinion to be locked up.

When my daughter was telling me about what happened I felt sick to the stomach and I cannot express enough how concerned I am that this sort of behaviour occurs, as a mother of a young girl who wants to travel the world, it is a very huge concern and I will worry whenever she is travelling from now on.

Could you please investigate this incident and let me know the outcome and this mans name, as I don’t intend to just let things lie. I want something done about this man, and I want an apology and an acknowledgment from the company he works for.

I have attached copies of The STA Travel Service Voucher
And The Booking Overview

Well, After I got my bag from baggage claim, I made my way to the ground transportation at Laguardia. I called SS from the courtesy phone and was told 20-25 minutes. That time had passed and no one showed up. I called again to get a BS explanation about how the van was having problems and they were getting another one so about 10-15 more minutes. This time had passed and no van. So I called back and was told the driver was at 'the other terminal' and would be right there. Obviously lying thru his teeth. Well, 'right there' had passed and it was about one hour now. I called again and got 10-15 minutes again for an answer. Of course at this point I am fuming. I called back and the dispatcher was getting annoyed at me for calling. I called the 800 number for customer service and was put on hold for a dispatcher. After waiting several minutes on hold, I was 'put through' but was immediately disconnected with no words spoken. Ok, so the van finally shows up about 1 hr and 40 min later. The driver never greeted me, never apologized, but just asked if I was 'John Doe' and proceeded to put my luggage in the van. Then we proceeded to JFK to pick up several other people. And then it hit me... they were just stalling me so they can do all the pickups with the one van. So I was waiting since 8:30pm and got home at midnight. This has taught me something though... I have choices and WILL NEVER EVER use Stupid Shuttle again. Treat me like that once..shame on them... treat me like that twice... shame on me.

I booked Super shuttle to Houston Hobby Airport, but the driver took me to IAH Airport. Since I am not aware of the road, I was in impression that I was going to right airport. The driver least co-operated when I asked him to take me back to the Hobby Airport. He asked me to book another shuttle even though I had to board a flight in short time. I ended up traveling in taxi.

As a process, when you book super shuttle on phone, they ask you the Flight details, based on which they identify the airport. Moreover, I had already mentioned the right airport on phone however everything ended up in vain due to lack of call handling by super shuttle.

I reserved round trip travel to/from my house and den. I’ve never used airport shuttle services before, and was looking forward to an easy, organized and stress-free ride. Unfortunately, ss turned the first few hours of my vacation and the last few hours of my vacation into a difficult, chaotic and stressful time.

I requested pickup in the window of 3:10-3:25. On the instructions ss reminds the customer they must be ready and waiting at exactly 3:10. At 3:30, no van. At 3:45, no van. We called ss, waited on hold for a while, and they insisted a van would be at our house in “6 minutes.”

At that time, we requested a credit or a discount for their late arrival time. Ss refused. We then asked that at least the $5 tip could be refunded, but ss refused. They did, however, claim that they would reimburse us for the cost of our flight if we missed the flight.

At 4:10, the van arrived. Per the driver, he had just been called/dispatched, and had no idea that we were upset or in a rush to make our flight. We arrived at the airport on time, but only after a white-knuckled, all out, pedal-to-the-metal race to the airport.