Sunwing Travel Group / an advertised 5* that is maybe a two star

I only book beachfront, all inclusive resorts, 4 plus stars (depending on the area). The Grand Sirenis Matlali Hills Spa and Resort was advertised as such (actually advertised as a 5 star) but is maybe a two star. The sheets on the bed were dirty upon arrival. Even though I called twice no one came to change the sheets and the were left like that until the next day! That set the tone for the rest of the trip!! Everyday there was something! By thursday, we lost water usage for about 3 hours! The next day we lost electricity for 3 hours and water usage for almost 20 hours! Fantastic! In addition the say this is a beachfront resort but it's not!! The will drive you to a crappy small piece of beach and you have to wait for a shuttle to take you back! I originally asked for 40% of my money back but i now want all of it because i'm not sure if Sunwing is looking into my complaint (which was made a fewdays after i was back home - because i was sick)!

Mar 22, 2017

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