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Suddenlinkerroneous charge to account

I cancelled service and returned the equipment within the allotted 10day return period. I returned the equipment on Dec 1st. I checked my bank account Dec 17 and saw that day 500.00 had been taken out by suddenlink. I contacted the office and after multiple holds was told it would be refunded but they cannot guarantee it will be refunded in time for Christmas.See the Top 10 Worst Companies in College Station, TX I was also told I was charged because the clerk was new and did not know to stop the auto draft. So because of a clerical error my 4 children may not have a Christmas this year with presents because of inadequately trained staff and a company that cannot refund money that was in essence stolen from my account. There is absolutely no reason my account should have been charged for equipment I turned in. I would not return to suddenlink nor will I recommend them to anyone! Thank you suddenlink for ruining my children's Christmas.

Sh
Dec 18, 2014

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