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Suddenlink Communications / service call

Tyler, TX, United States

I called because my modem was not working..so agent told me there was a 60$ charge if a tech came out. But if it had to do with the wiring they wouldn't charge me anything. So he comes out and checks and his wiring is not working the power cord, not damaged or anything so he puts in a new one and works! Asked him if they would be charging me the 60$ and he also said no they should it !! So now the agent/ tech both said no !!! Then I get my bill and now I'm paying 100 more that's crazy how they just lie and poor service need to get more people that know what they going to say to customers and not get a surprise a month later on bill

Mi
Dec 15, 2018

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