Suburban Propane / Propane
Thanks for these posts, which I read with strong self-interest.
I have been having a terrible time with Suburban Propane in upstate New York (Columbia County). We have been getting deliveries even after we have stopped automatic delivery -- with no ticket or invoice left behind. We only recently discovered another 225 gallon delivery (while we were at the house even!) when we called to confirm a credit when they readjusted our price per gallon from the previous two deliveries. They had been charging us a dollar a gallon more before we called them on the prices.
We have been extremely suspicious of their records and their deliveries, as the usage is exorbitant and inconsistent with similar properties (over 1000 gallons in 10 weeks for a weekend house). Our gauge was showing full capacity when they decided to schedule the latest delivery of 225 gallons (out of 500) and it remained the same after they had purportedly fueled up.
When we called to complain about these erratic and inconsistent deliveries/records, we were met with lies, and eventually, attitude, and threats that our house would "freeze up in 3 days" if we stopped delivery. Their true intentions were revealed when they called up our real estate agent to "alarm" them about our cancelling service (which we had not done), and subsequently told me they had a long account with the owner they were interested in protecting. The previous renter had a similarly bad experience with them and actually used another provider.
This whole affair has left a bad taste in our mouths and we are now shopping around for a new propane provider. Even as we do so, we're nervous that we would simply switch from bad to worse, given their reputations.
If anyone has some positive experiences with particular propane companies in my area, I'd gladly take any recommendations.
More Suburban Propane Complaints & Reviews
- Suburban Propane - Overall service and ethics 
- Suburban Propane - Price gouging 
- Suburban Propane - TANK FEE & PICKUP FEE 
- Suburban Propane - Pricegauging Unfair Practices 
- Suburban Propane - Billing 
- Suburban Propane - service
- Suburban Propane - suburban propane service in general
- Suburban Propane - propane delivery
- Suburban Propane - excessive fees
- Suburban Propane - propane prices, billing, monopoly