Steve's Wallpaper and Blinds / Quality of product

United States

Purchased over $2000 of wooden shutter look blinds from them. Upon receiving the color was horrible and the quality was even worse! Purchased from them because of the 100% Customer Satisfaction policy! When I called customer service and talked to a manager I was told this is a custom order and cannot be returned. The 100% Customer Satisfaction policy is only on non custom orders! yThat is reason why I ordered from them, the Satisfaction Warranty and custom orders. The only solution they offered was 5% refund and 30% off on an additional order. Let me get this straight, you give me 5% back on a $2000 order that I just spent and now I order another $2000 from you with 30% off. This is for a product that is below acceptable for any amount of money! Do Not order from this company!

Feb 18, 2015

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