[Resolved] Sterling Holidays / Pathetic customer service
I am basically from Coimbatore. one of my friend gifted me a holiday from his sterling holidays time share. when we both sat together to book a holiday, we tried to contact there customer service number in Chennai sterling office ([protected]) which was keep ringing and getting disconnected. so again we tried to call them in the 1st hour the next day. then a recorded voice started instructing us. then the call was put on hold for about half an hour again, no one attends the call from customer service. this is really pathetic. after a several try at last we got the person on line. he said that we need to email our reuqest in order to know the availability and book the rooms. Guys then why the hell these people have a customer service number fro reservations. An another big highlight is they have people talking in tamil and there is no tamil language to select. You may all can also try to call the above number once. And forgot to say even after sending the mail request the reply came only after 1week. Telling that no availability. This made us to disappoint. Guys please recommend anyone to joins sterling or never ever get into sterling holidays. there are better companies to choose. I dont think this company will recover for there life time from such problems.
Customer care service did everything in their power to resolve this complaint. All attempts to contact the complainant have failed. Therefore, this complaint has been annulled and must not be considered where image of the company in question and it's services are concerned.
Sterling Holiday Resorts Customer Care's Response, Mar 26, 2012
Dear Mr. Vivek,
Firstly, please accept our sincere apologies for the inconvenience caused to you. If you could kindly mail us at [protected]@sterlingholidays.com with your full name, customer id, contact details, and nature of issue, our Customer Relations Department will get in touch with you immediately and sort out the issue. Thanks for taking the time to let us know about this problem. We look forward to hearing from you.
Sterling Holiday Resorts Customer Care's Response, Apr 24, 2012
Greetings from Sterling Holidays. We are unable to get in touch with you as we don’t have your contact details. If you can kindly mail your contact details to online.[protected]@sterlingholidays.com, our customer care officials will get in touch with you ASAP.
The Sterling Holidays Team