I and my Family have been fans of Mcdonalds since they opened in Australia. and travelling around the country I have only been inclined to complain at two outlets, The Charlestown outlet is the one we have used most as it is neer our home and the service there has always been beyond reproach. untill recently. the place seems to be under new manergment and we notice that the staff have become slothey do not speak in the well mannered way they used to and the premisces are not keept clean, the play area where our grandchildren like to go, today was splatered with food drink containers and inside the store was no better with ice cream smeared on the back of the seat. there used to be a handicapped man there cleaning all the time, what happened to him, I have noticed this condition on my last three visits to charlestown unfortunatly other stores in Newcastle seem to follow suit.