SportsMemorabilia.com / SportsMem
reviews and complaints

I placed an order with them over two weeks ago for three-day delivery. The status is still "order information received". Whenever I call their "customer service", all of their "specialists" are busy. They do not reply to my e-mails or voice messages. My nephew is waiting for his birthday present and I can't find out anything.

I will never order another thing from this company. I ordered a Christmas gift on December 9th and they took the money from my account on Dec 11th. I have no tracking number NOR can I get a response via e-mail, live chat or by phone. Pat Summerall needs to be contacted to have his message removed. If anybody knows if this company is a hoax, please let me know!

I have made numerous requests by e-mail and phone over the past 3 weeks, and have received no response. Please help me. I need to return an item and need a Return Number (RN).

Terrible, terrible, terrible company! I received half of my order, tried contacting them for the other half (they had already charged my CC) with no response (called, live chat, emails). Got so annoyed I disputed the charge. I got my credit back. That must have gotten their attention because my other half showed up about a week later (it was a month late!). Very frustrating! Now they've charged my CC again for the item and I don't even want it anymore! Naturally - cannot contact them. Will NEVER EVER do business with this company again! I wish I did my research before ordering from them. Lesson learned.

Dear Customer Service,
I Ordered 2 super bowl 43 TWO TONE Coins That were originally priced at 69.99 Each. You had them on sale for 29.99 each. That stock # is THM-SB43FTTK . I received 2 coins stock # 12-SB43FGMK which are the gold plate coins. Was this a bait and switch. Did you ever intend to sell the advertised coins. Are you going to do the honest thing and ship me the two tone coins, that I ordered, and I will return the Lesser coins.
Archie Doll

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Pittsburgh Steelers SB Official Flip Coin
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List Price: $69.95
Price: $29.95
You Save: $40.00 (57%)

I sincerely apologize that you received the wrong product. I assure you it was not a bait and switch tactic.

Amazon requires UPC codes for most products that are posted on their site. Most retailers, including us, load hundreds of products onto the site at one time using a feed which includes the item's UPC code. Unfortunately, if someone else has uploaded a product using the wrong UPC code, then the product on the feed gets listed under that wrong UPC code.

We have found several errors in the past and have since stopped loading products in bulk because of this. We are now loading products one at a time even though it is extremely time consuming, however, it is more accurate. We still have issues with other retailers entering the wrong UPC codes however. If someone has done this, then other retailers can not sale the correct item with the correct UPC code until the wrong one is deleted by an Amazon representative.

We thought we had located all of the errors and corrected them. Unfortunately that was not the case as we have now found out. I checked the listing of the item you ordered. The UPC code associated with it is the wrong one. We do have the item you ordered, but the correct price is the same as the other retailers selling it ($69.95).

Please return the two coins you received in error and we will fully refund your purchase. A shipping label has been attached to this e-mail.

Once again, I sincerely apologize for the mix-up and the inconvenience.

--
Troy
AAA Sports Memorabilia
Authentic Autographed Memorabilia & More!

Hello from Amazon.com.

We have not received confirmation that you returned the order using the label provided by the seller. As such we have closed your claim. Please note, the seller will happily provide you with a full reimbursement once the order is returned to them. If you would like to return the item please do so at your earliest convenience. Once you have returned the item you may simply reply to this email to advise us you have done so. We appreciate your understanding.

Thank you for choosing Amazon.com.

This clearly was a bait and switch scam. Amazon's A-Z Guarantee is a Joke. Let the BUYER BEWARE! If You are buying anything from Amazon or their partners you will not get any help if you were scamed. I will not get the coins I ordered and I clearly proved to amazon that I purchased a sale item. Retail price 69.95 Sale price 29.95. I received the wrong coins and was cheated . All I wanted was the correct item as advertised.

I purchased a signed baseball bat from this business for a Father's Day present. I ordered it on line and they had the option of including a gift card, which I filled out. Well, they sent the bat, WITHOUT the gift card and included promotional material trying to sell other things. My father had no idea what it was. He thought he had to pay for this bat. When I called the company, they said "Sorry", it wasn't possible to send it with the gift message since it shipped from their supplier and that the supplier wasn't supposed to include promotional materials. So why did they offer the gift card if it wasn't possible to include it. If I'd known that I would have made sure my Father knew the gift was coming. These guys ruined the Father's day gift and then didn't offer me a discount or anything to make up for it. incompetent shipping, and BAD, BAD customer service.