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1 Sportscene Gateway Mall, Durban, South Africa


I would like to lay a formal complaint about the Floor assistance in Gateway store

I Nompumelelo Mkhize came to the store this morning 25/01/2019 around about 11 clock was looking for a Redbat dress .. However they did not have my size so I then asked one of the Floor assistance her name was KIM SHONGWENI ... She totally ignored me and walked away saying HER SHIFT HASNT STARTED YET ... I then went to another guy who was really helpful and he even checked other stores if they had my size, , I told this guy what had happened of which I think he then asked this lady why did she ignore me... This lady came running to me stopped me by the door hence I was leaving the shop and she was very rude she asked me why did I tell the guy that she ignored me I answered her by asking if DID YOU HELP ME YES or NO again she said her shift had not started ... She answered and said I WAS DRUNK and started swearing in isiZulu.
I called my friends Samkelisiwe Sishi and Desree Allen who were already outside the shop and went straight to the till asked for a manager the manager came told him what has happened . While speaking to the manager KIM SHONGWENI (the staff) came and again became so aggressive she even said in front of the manager that I was CRAZY
We were so upset and disappointed to be told by a floor assistance that we were DRUNK and STUPID CRAZY in front of a store manager, staff and other customers.
We work around Gateway Mall and people were walking pass looking at us like Dizzy crazy people.
I personally feel that my dignity had been crushed down and I will be spreading the word and make sure my team knows about this because I was so disappointed.

I understand her shift had not started but the fact that she was on the floor wearing her uniform she should've helped us or appointed someone else to help.


Jan 25, 2019

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