The most trusted and popular consumer complaints website
Explore your opportunities! Create an account or Sign In

Spinnaker Resorts / Unethical Business Practices

1 Grand FloridianDaytona Beach, FL, United States Review updated:

They called me on the phone and offered a 4 night stay at Datona Beach at a very discounted rate if I attended one of their presentations. There are age, and income qualifications that you must meet in order to qualify and I meet these easily so I paid for discounted stay. When I got there they put in a very dirty and run down hotel on the beach and gave me a time and day during my stay when I had to attend this 90 minute presentation. When I went to the presentation thay make you fill out a form with all of your information so they can verify your age and income. MAKE SURE YOU GET A COPY OF THIS FORM!!! . Decided not to buy because I was laid off for several weeks and was not sure how stable my job was. I also was not that impressed with the Grand Floridian since I was not very clean and need many repairs. When I got home I found out that they billed my credit card $150.00 and said that I was not eligible for the deal. I put the charge in dispute and they sent the credit card company a copy of my form with a CIRCLE AROUND MY INCOME BEING LESS THEN $55, 000. I did not fill it out that way so they actually changed it. IF YOU ARE FOOLISH ENOUGH TO EVER DEAL WITH SPINNAKER GET A COPY OF EVERYTHING THAT YOU FILL OUT SINCE THEY ARE DISHONEST. I am glad I did not make the mistake of purchasing anything from them. I will bet that all of the repairs they promised are never going to happen either.

Mi
Sort by: UpDate | Rating

Comments

  • Ho
      11th of Apr, 2009
    0 Votes

    We scheduled a stay in Daytona, Florida to view a time share through Spinnaker at The Floridian.
    We were promised 4 nights, $50 in food vouchers, and $20 in beach vouchers.
    We were to arrive on March 31, 2009.
    We purchased an extra night to make it 5 nights total.
    Someone called on March 30th to make sure we were coming.
    On March 31st when we were driving through Georgia and almost there, someone from Spinnaker called our home phone and said the following, "There has been a change. You will only be able to stay for the original 3 nights. I am giving you a refund for the extra night you purchased. If you have any questions, call XXX-XXXX."
    We called and told the person that we have a contract, and Spinnaker is breaking the contract.
    It was useless to talk to her or anyone else associated with Spinnaker.
    I wouldn't buy a cardboard box from Spinnaker
    While I was waiting for The Floridian rep to help up with the room reservation at El Caribe (5 miles away), I looked at the people sitting and walking in the lobby.
    Their guests looked bored to death like they couldn't wait for their week to be over.

  • Ma
      5th of Nov, 2015
    0 Votes

    WORST EXPERIENCE EVER! We had a reservation for 3 nights and 4 days to check out the Spinnaker Ormond Beach, FL resort. I return, listen to a 90 min. presentation on their timeshare and keep an open mind. Perfect, sounds great. When we got there, they didn't put us up in the resort like they said they were going to, they put us up in another hotel down the street. Very uncomfortable, no hot water the first day, uncomfortable and back breaking beds! UGH. This was a red flag to me and already not enthused about buying a timeshare from these folks. Oh, and this wasn't free, it cost us $300.00. First night, walked over to the resort just to see what there was to do and alas, there was nothing! They closed the bar at dark, the hot tub was closed too. All I saw was a pool table that took our quarters. So much for the first evening entertainment. Went back to the hotel in the low rent district and had an uncomfortable night sleeping. With sore backs, we went to the timeshare presentation the next morning, trying to have an open mind. We explained that we were a bit upset because we were told that we would be staying at the Spinnaker but were put elsewhere. The assured us they would look into it right then...but never did. Never even responded back to us on the issue. Our 90 min. presentation turned into 2 1/2 hours of pure hell. We told them we would like to think about it and was told that wasn't an option. The sales gal was rude and wouldn't take no for an answer. Finally, they gave up and we left. Funny side note, they brought in pizza for the presentation and when we went to grab a piece, they said our time was up! I didn't think they could get even more rude but they did! Further more, the price was 30k! hahahaha. Stay away from Spinnaker!

Post your comment