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Spartan Engines / Denial of repair costs

1 Greenwood, United States

An engine was purchased from Spartan Engines through Advance Auto Parts. The engine was shipped in and put into the vehicle. At 32, 000 miles, ( it had a 75, 000 mi warranty) the engine began giving problems. The vehicle was taken in. The serviceman stated that the water was coming out of the rear head, under it, leaking into the intake and down the back of the block, because something was not done properly at the factory. Authorization was given to receive a replacement engine.. When the replacement was received the old engine was returned to Spartan through Advance Parts. After the replacement engine was inserted, a repair bill was sent in for reimbursement. After a lengthy time, I was informed that I would not be receiving reimbursement because the engine had been run hot. That was not true, . It had NEVER been run hot. The repairman spoke to Spartan repair dept. and told them that was not the case that the engine had not run hot and the problem existed before the engine was received by us. This is clearly a cop out by Spartan. I will not recommend that anyone use this company for any product because they will not stand by their product. They will falsely make statements to keep from paying out the repair bill. My suggestion--STAY AWAY FROM THIS COMPANY.

Ge
Apr 25, 2015

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