South African Airways / / payment not received, lack of customer care, no response to emails, no answer on customer care line

South Africa Review updated:
Contact information:

My family had booked our very first family holiday with our babies to go to Mozambique in December 2017. SAA messed up with the information printed on our boarding passes and as a result we missed our flight. We spent 3 days at the airport with miserable 2 year old twins and at the end of the week we came to terms that we were not going on holiday. SAA apologised and assured us that the matter would be investigated and that we would be refunded. Its been 6 months and I am being avoided and ignored by SAA and they still owe me over R30 000 for costs incurred. As I am writing this complaint I have been waiting on the "customer care" line for 1 hour 37 minutes and 27 seconds. I have made numerous attempts to call but the line is never answered. I have the contact number of Rose who is supposed to be the Quality Assurance manager but she also never answers my calls to her landline or her cell. All of my emails are ignored. I dont know what else to do

May 11, 2018
Sort by: UpDate | Rating


  •   May 11, 2018

    There is no an evidence of the paid service in the story

    0 Votes
  •   May 13, 2018

    There is no information about the service:
    flight number
    airport and route
    * booking / ticket number / boarding pass (it can be attached as image)
    * name of passenger (it can be attached as image).
    I am not associated with this air carrier.

    0 Votes

Post your comment