SUBMIT A COMPLAINT

South African Airways / FlySAA.comextremely poor service delivery and no response on complaints

My flight was cancelled from King Shaka international airport without notice on Wednesday 26 April due to your strike. I was forced to buy an airline ticket from another airline on advise from the Flight manager in Durban airport. Due to this, I missed my meeting in Johannesburg that needed to be postponed. I was told to contact customer service and to request a full refund of my SAA ticket and expenses due to this incident. I contacted customer service, as I was advised, and received an automated response, that an agent will attend to my query in 10 working days!!! Then I received a second automated reply that my case with case number [protected] was assigned to Mpho Stewart, this was on 3 May 2017. To date I have had absolutely no response, no reply, no feedback and I am still out of pocket for Both the original ticket and the new ticket I had to buy from another airline. This is the WORST service I have ever encountered

Di
May 15, 2017

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