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Souq.com / sony xperia z3 (32gb, android - reason: defect

1 UAE, Dubai, United Arab Emirates
Contact information:

Order:[protected] - Unit:[protected]
The product supplied is a counterfeit as the brittle screen cracked in 3 weeks in my trouser pocket. Can anyone imagine a branded mobile sold without warranty? Souq knows its a fake item and willfully uses its portal to sell such fake items without warranty.
Souq has not responded to my many follow-ups online. Instead has forcefull close this case with the repeated following message:

"This ticket has been closed as we haven't heard back from you for a while after sending you our resolution and response. However, don't worry you can still contact us via the Contact Us page on our website or calling our Customer Services Team

https://support.souq.com/helpdesk/tickets/15910246"

This mobile is lying as waste. The cost of changing the screen is between AED 150-200/-. 50-70% of the mobile cost? Is it worth? I would like souq.com to take responsibility for cheap vendors using its platform and selling copied product without a warranty.

Souq.com
Souq.com

St
Jan 4, 2019

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