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Souq.com / rip off in selling iphone product

1 Dubai, United Arab Emirates
Contact information:

Please consider this as a complaint and as an escalation too

I bought an iPhone 7 with the below order details:
Order #: [protected]
Order Date: 16/10/2016
Order Total: 2, 941.00 AED
Ship to: Ashraf Mansour
Downtown Dubai, St.: Burj Views Blvd., Bldg#:Apt 2016, Burj Views Tower B, Dubai, AE.

My problem is that when I tried to use and activate my phone, I got an error message so I referred to apple support and unfortunately they notified me that my iPhone is locked by a mobile carrier in Hong Kong!!!
How is this possible as I’m supposed to be buying an unlocked iPhone and I paid the same price as in official Apple store.

Also taking in to consideration that I contacted CUSTOMER SERVICE last Saturday 12-Nov and the feedback was “we will make a complaint for you & contact you with in the next 24 hrs” and nothing happened till now.

N.B: I’m now in Egypt & don’t know when I going back to Dubai.
My Contact # is +[protected]

Tm
Nov 14, 2016

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