SUBMIT A COMPLAINT

Souq.comorder number : [protected]

good day,
the complain about item : [protected]

I would like to raise complain about the service delivery.
the drivers who was assigned to delivery the item which I ordered online is not responsible at all, and writing the reports that the costumer is not available on provided address or the costumer is refused to take item, the driver who called me for delivery on Saturday makes me stay at home whole day and stop answering my calls returned my item to the wear house without telling me, im following up by myself with souq.com and I was told that im not reachable or im not at my place to get my order, and till now I been promised that I will get the item today but no one is calling to me or following up, which so annoying and its not professional at all, and the staff who is talking to me from the souq.com or qexpress delivery just keep promising but as I see there is no action.

  • Updated by Inna ivanova, Nov 26, 2018

    good day,
    the complain about item : [protected]

    I would like to raise complain about the service delivery .
    the drivers who was assigned to delivery the item which I ordered online is not responsible at all, and writing the reports that the costumer is not available on provided address or the costumer is refused to take item, the driver who called me for delivery on Saturday makes me stay at home whole day and stop answering my calls returned my item to the wear house without telling me, im following up by myself with souq.com and I was told that im not reachable or im not at my place to get my order, and till now I been promised that I will get the item today but no one is calling to me or following up, which so annoying and its not professional at all, and the staff who is talking to me from the souq.com or qexpress delivery just keep promising but as I see there is no action

In
Nov 26, 2018

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