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Souq.com / delay in refund of money by souq.com after non-delivery of ordered item

1 United Arab Emirates

Order# [protected]

I placed an order for a Samsung mobile phone in October and was promised delivery on a specific date. The delivery did not happen in spite of multiple follow ups and all kinds of promises and commitments made by SOUQ.COM. I cancelled the order after that and I was promised full refund of my money as they could not deliver the item. I have been following up since then through emails and phone calls to the customer service department and have been promised my refund as well a call back from the Manager multiple times which has not happened. I have tried all means of follow up for over a month now, the latest being today when Souq.com responded after 5 mails again with no commitment on date of refund except saying they will follow up with the concerned Department.

I have wasted hours of my time in follow up and no one even bothers to give me a firm response.

I would request that my money be refunded to me immediately.

Sh
Nov 14, 2018

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