SUBMIT A COMPLAINT

SONY INDIA/ BRAVIA KLV37S 400A / breakdown after 28 months

BOUGHT SONY BRAVIA KLV37S400A ON 10/2008 FOR 57200/-. INSTALLATION DONE BY SONY's TECHNICIAN. THE SAID UNIT STOPPED WORKING FROM 02/ 2011. COMPLAINED TO SONY INDIA. SONY DEPUTED ITS TECHNICIAN WHOSE DIAGNOSIS BEING, LCD PANEL FAILED. REPLACEMENT COST IS ESTIMATED TO BE 21000/-. 36% OF THE COST OF UNIT
SINCE THEN, I AM IN TOUCH WITH SONY's CUSTOMER CARE HEAD, Ms. SUSHMITA, TILL DATE, VIA EMAIL, EXPECTING CLARIFICATIONS TO MY QUERIES. STILL AWAITIN FOR THE RESPONSE. THE ONLY RESPONSE I GOT WAS THAT THE PART HAST TO REPLACED.
MY QUERY : #1 WHAT IS THE SPECIFIC REASON FOR THE BREAKDOWN? HOW DID THE BREAKDOWN OCCUR? WHO SHOULD SHOULDER THE RESPONSIBILITY?
IF I FOLLOW THE ADVISE OF CUSTOMER CARE, SONY, AND REPLACE THE FAILED COMPONENT, WHAT CARE DO I HAVE TO TAKE, AT MY END, IN ORDER TO SAFEGUARD THAT SUCH PROBLEM CAN BE AVOIDED IN FUTURE AND INCURE INVESTMENT, FURTHER, TO MAINTAIN A SONY BRAVIA.
SONY's CUSTOMERS HAVE A RIGHT TO BE MADE CLEAR, ALWAYS.
Ms. SUSHMITA's RESPONSE WAS, IN EVERY MAIL, THAT THE FAILURE OF LCD PANEL HAPPENS, AND TO REPLACE THE COMPONENT AT MY COST IS THE ONLY SOLUTION.
NOW, I SINCERELY FEEL THAT SONY"S CUSTOMERS ARE TO BE TREATED IN THE RIGHT WAY BY SONY INDIA, AND EXPECT APPROPRIATE CLARIFICATIONS FOR MY QUERIES. I AM HOLDING ON TO THE DEAD SONY BRAVIA, EXPECTING PROPER TREATMENT, FOR MY GREVIENCE.

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