I had purchased a Sony Ericsson K530i on 03/11/08 from Hot SPOT, Basavangudi, Bangalore.
My charger is not working & i had been to the Service centre which is Service point located at jaynagar 4th Block on 22nd July & submitted it to them & the Workorder Numer : SE309SP110473.
I was really surprised to see the way Sony Ericsson Service Centre's are, its really a very bad experience for me as since this being a World reputed company i was really surprised by the state of affairs of this service centre, there was no proper inputs or answers to my queries.
On asking them about a replacement of my charger they told it would take minimum of 15 days as they need to send this charger to chennai which is not acceptable to me & they dont have stock in Bangalore. I was really surprised by this since Sony Ericsson being a multinational has no stock of chargers in Bangalore which being a Metropol city, this being the state in Bangalore would like to know what would be the fate of other cities.
I asked them for a standby charger incase it would be taking 15days to get a replacement which they were not willing to give.
I had to finally give my faulty charger for a replacement as i had no other go & now i come to a conclusion that i'm a victim of Sony Ericisson Service which has really placed me in a discomfort zone as i would not be in a position to use my handset for next 15days without a charger.
Today again I had called up Sony Ericssion after regular follow ups @ [protected] & spoke with the floor supervisor Harish Kumar & he was just saying that there is no spare parts available at Bangalore & it would take few more days for getting a charger. Since i was not convinced i had asked him to transfer the call to his manager but he was reluctant stating he wont since this is the update & he will not do so, he was very reluctant to transfer the call to the manager.
I would say that we are not at the mercy of Sony Ericssion since we have the right for replacement since my mobile is still in the warrany period & we do have the right for information.
I do hope that someone from Sony Ericssion would read this & ensure the process gets changed & work in the right direction atleast in the future otherwise i wuld say that they would be wiped out from this segment.
Also ensure that the service centre in Jaynager 4th block has some passionate guys who would help customers & should have the earge to work as a Customer suppport representative.
My Workorder Numer : SE309SP110473 & Sony Ericssion complaint no : 78477902
My sincere advice to people who are purchasing Sony Ericssion mobiles to think twice as the service support is really very very bad & pathetic.
Thanks for the support.