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Sony Corporation / sony 65 xbr

1 United States

Received brand new 65xbr from an authorized dealer that was bad out of the box. Picture had side to side color bars across entire panel. When we contacted sony customer lack of support we were told very nicely that we were out of luck. $4000.00 out the window. Maybe at best we get a refurbished tv (read another persons nightmare) or at worst they come to house and repair a $4000tv.
Incredibly bad service, incredibly bad policy incredibly bad treatment of sony buyers.
Horrible and disappointing.

Jo
Nov 5, 2018

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