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Smooth Away / Credit card over charged and nobody answers when I call to resolve issue

United States
100% 15
Contact information:
I ordered smooth away from getsmoothaway.com and it didn't tell me how much the shipping would be. I then got an email confirming my order for $14.99 with a $13 shipping and handling fee and a 4-6 weeks wait. I immediately called to cancel but nobody answered. In the mean time, I found out that my credit card was charged for over $80. I finally reached someone at smooth away and cancelled my order. They said that I would receive an email confirming the cancelation. Today, I got an email saying that my order has been shipped. I have called all day and no one answers.

I have also been getting telemarketing calls saying that I ordered from one of their partners and offering me suspect deals. It is very frustrating.

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