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My credit should have been charged for $9.95 only instead it was
charged for $99.90 dollars . I have sent the product back return receipt.
No correction has been made on my credit card. Please tell others and
close this company down.
The complaint has been investigated and resolved to the customer’s satisfaction.
On 1/13/11, Smoke Assist claimed I ordered $124.80 of their products. On 1/25/11, it was stolen from my credit card. 1/26/11, I tried to locate the company INNOVATIVE DISTRIBUTORS LLC and find out who were they and why $124.80 was taken. I called a company with such name. They advised me it was Smoke Assist. I got a hold of them and they advised me no refund until they receive back the product. 2/1/11, I received the product and 2/4/11 I returned it and they received it 2/5/11. Anna, Supervisor of Smoke Assist, refuse to give me Corporate # to verify they received it nor fax my credit card company any information that I am being credited. They hang up on me & I have discovered there are other companies involved. Such as Coastline Products [protected], Merchant Media [protected]. Mind you, we already dealt with Innovative Distributors & Smoke Assist. There is something wrong with this company. BBB in CT has multiple complaints over 100! . I want my $124.80. A man named David Pourmand with all these complaints and he is noted as the President. I need help. They stole from my family & me.
I have been trying since Friday to cancel my order and evry department has an excuse not to...went to bank to block this and 5 minutes after i got off phone you guys hit my card... I want this stopped...This is not good business and seen a lot of complaints about not honoring the return policy... Please correct this ... I just bet channel nine news would love to get this story and stop you guys from taking advantage of people who are tring to stop smoking...shame on you guys...
tried to cancel my order and all kind of excuses from you...you guys need to be reported and shut down, you don't honor any of your returns and as soon as I wanted to cancel you hit my card 5 minutes later to keep me from stopping it at the bank... think I'm going to report this to the channel nine news so you guys can't take advantage of others wanting to quit smoking...