Skate America reviews and complaints
The good, the bad, and the ugly - discover what customers are saying about Skate America
Welcome to our customer reviews and complaints page for Skate America. We understand that making informed decisions about where to invest your time and money can be challenging, which is why we've created this platform for our community to share their honest feedback about their experiences with Skate America.
On this page, you'll find a comprehensive collection of reviews and complaints from real customers who have used Skate America's products or services. Our reviews are authentic and unbiased, providing you with a complete picture of the company, its products or services, and their customer service.
Whether you're considering doing business with Skate America, or you've already had an experience with them, our community's reviews and complaints will give you a valuable perspective on what to expect. Our goal is to help you make informed decisions about where to invest your time and money, and we hope that our platform will be a valuable resource for you.
Please feel free to browse our reviews and complaints and share your own experience with Skate America. Your feedback is an important part of our community and will help others make informed decisions.
shipping/customer service
GARBAGE IN MY OPINION!
I will never buy from them again the only thing worse than their shipping is their customer service! I paid $20 extra on a $50 pair of shoes to have them "rush shipped" to me in 2 days in which case they didn't even ship them for 4 days so it took 6 days to get an item that I paid extra to have in 2 then had to deal with their worthless customer service department is rather buy shoes at Payless!
theives
i unknowingly ordered a pair of fallen shoes and a brixton hat from what seemed like a very professional looking site "skateamerica.com" which stated that they would be shipped in 5-7 days (include $20 for shipping, pfft) on june 8th of 2009.
it is now early august 2009 and just like the dozens of complainees, i am with out the goods i have ordered. all i've gotten from skateamerica.com are unanswered phone calls, auto replies on my e-mail inquires, and severe aggravation for being taken for $140! i'm still in disbelief that a company that has acquired SO MANY COMPLAINTS on this forum and numerous others, that they have not been shut down for their fraudulent practices.
come to find out that skateamerica.com was advertising the 2 items i had ordered aren't even in production yet (they are fall 2009 items). what a scam! so beware! skateamerica.com has no problem taking kid's $$$$$ on items they can't possibly deliver. RIPPING OF KIDS IS THE LOWEST OF LOWS! I HOPE SKATEAMERICA.COM BURNS TO THE GROUND. Beedub chicago, Illinois
U.S.A.
Beware when ordering from them! They will take your payment and postpone your order. I ordered apair of shoes and my ship date has changed three times. We are almost five weeks from the initial order. The company makes no contact with you as to why. When you contact them no response! I would not advise anyone from ordering from them. Good deal or not, do not be suckered in.
Ordered 2 items they shipped the first item in about 2 weeks, other item shipped out a month later than got billed on my credit card an additional 3.99 for shipping.poor custemer service! dont buy from this place!
inappropriate business tactic
yesterday I report "SkateAmerica.com" in some government body of USA, please participate and report them too, visit the sites below and report your case (please do that)
1) www.econsumer.gov
2) www.ic3.gov (it's a subdivision of FBI)
3) www.ftc.gov
I will tell you my experience with them, I order the Jan 13 2009 one pair of shoes and I pay $187, 42 with my VISA, a month after (Feb 13th) I cancel my order and I asked them to refund my card because they wasn't able to send me my order, I get an email and they told me to wait 3-6 weeks and finally after the 6 week nobody credit my bank account (my order number is: SAX223795) and reply my emails.
kind regards
constantine
P.S. please visit the above sites and REPORT them NOW (I mean NOW :-))
The complaint has been investigated and resolved to the customer’s satisfaction.
Unauthorized charges
I ordered a hat for my boyfriend the week before Christmas. Skate America claimed that orders will be in time for Christmas. They claimed that my order was not processed.
On Christmas Eve, 2008, I ordered the Rockstar hat again. A few weeks later I received an email saying that they needed my proof of my name and the billing address. I didn't want to do this but later I did because I was sick of dealing with them.
A few weeks after that, I still didn't receive my order and I noticed that the shipping date kept changing. I talked to them and they said it should be shipped soon.
A couple days later, they told me that the hat was out of stock. So I ordered a similar one which they claimed to be a 'Top Seller' and was supposed to be shipped out immediately. About a week later the same thing happened like the previous hat.
I decided to try one more time. I talked with a Skate America representative on the phone to make sure everything would work out and that the hat would be shipped when it said and she assured me that it would. I switched my order to a Fox Racing hat and the shipping date was said to be today, 1/28/2009. I just checked and the shipping date has been changed to 2/2/2009.
My sister paid for the item with her card and I paid her with cash. She said that the money has been taken out of her account. This is getting ridiculous and Skate America should be brought to justice for everything that they have put their customers through.
The complaint has been investigated and resolved to the customer’s satisfaction.
HI THERE,
I've got really bad experience with Skate America - www.skateamerica.com.
I've ordered and paid clothes for 730 dollars in AUGUST, it took them such a long time to send me my order and even though everything did NOT come and they still owe over 200 dollars. They just keep sending me such an email since October:
Dear Ivana,
Thank you for contacting Skate America Customer Service, we appreciate the opportunity to care for you.
Thank you for your email. We have contacted our credit department and they have confirmed that your credit is being processed and will be posted to your account soon. Please allow up to 3-6 weeks from the date your refund was requested to appear on your billing statement.
Thank you
Skate America
Thank you again,
Skate America Customer Service
In November I found out two unauthorized payments from October (7 dollars) and November (100 dollars). I just cant get my money back!
Don' t recommend anyone!
Ivana
Fraud
Be carreful ... I was searching for a company to buy some new boards and i found them ... They have no address, no private phone number and there is no way to contact them ... I went on the web site of element and I found this custom : www.skatewarehouse.com I had a great service and all is going Ok with them. Forget www.skateamerica.com ... You will never be able to speak to a human in this store.
Elevating the Voice of the Consumer
At ComplaintsBoard, we understand the impact of genuine consumer grievances. Our platform is a dedicated space for authentic voices, where complaints, both positive and negative, are shared with honesty and transparency.
We are committed to ensuring the authenticity of every complaint. Our team uses rigorous verification methods to confirm that each complaint stems from a real customer experience, maintaining the integrity of our platform.
We value complaints accompanied by concrete evidence. Be it a photo, a detailed narrative, or additional documentation, such substantiation lends credibility to your complaint, aiding others in making informed decisions.
ComplaintsBoard is more than a platform for airing grievances; it's a community where balanced dialogue is encouraged. We welcome complaints that not only point out issues but also recognize any positive interactions, promoting a fair and comprehensive perspective.
Our unwavering commitment is to provide a free and unbiased platform for all complaints. Every complaint is given equal importance, ensuring your concerns are heard and respected, irrespective of their nature.