SingTel / Singapore Telecommunicationspoor communication within singtel customer team

Hi Singtel

I dropped by the Comcentre on a pouring Sunday afternoon, enquiring if they are able to assist with my corporate scheme. To which, the staff mentioned yes and told me to register for a queue number with estimated waiting time of 3 hours.

I waited for 3 hours, only to my disappointment when the staff who finally served me told me that I actually have to call a hotline for such a service. Should this be made know to me earlier, I wouldn't be waiting mindlessly for 3 hours.

This is a evident sign of ineffective communication within the service team and something which is not expected from a reknown service provider like SingTel.

This is a truly disappointing service experience.

Dec 02, 2018

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