I am in the process of filing a better business bureau complaint against them - during their cancellation process, they explicitly state that your credit card would no longer by charged from that moment on, and that no further action needed to be taken by you b/c cancelling the subscription with paypal will be taken care of by *them.* well, they continued to charge my credit card. and since I had two other regular subscriptions with paypal at the time, and they don't specify which company in the email title (they just refer to "your subscription") and in addition I don't check that email address often and I had ALOT going on in my life at the time so I was distracted, I did not notice for a while that singlesnet.com had not cancelled my paypal subscription as they had promised and that they were now stealing my money and had been for months.
When I caught on, needless to say I was livid, and emailed their customer service. Their response was that it was *my* responsibility to cancel with paypal (at that point I forgot that they had gone out of their way in the cancellation process to tell me that I didn't need to do this) and that for a refund I needed to call a certain number. After I cancelled my subscription via paypal, I called the number.
After verifying my information and checking my account, the women I spoke with claimed they
do not in fact give refunds and instead offered me free paid access to their site (for a limited time, not forever, I should specify) - which was utterly useless for me considering that the reason I cancelled my paid membership in the first place was because I'm concentrating on school and not looking for anybody. I demanded my money back; she would not bend. Then - here's where I realized that I was dealing with crooks who were trying to make sure they wouldn't get caught - she totally contradicted herself and told me that I still had a paid account, which was a bold-faced lie. She had gone and changed the settings on my FREE account (which I had kept, after cancelling my paid membership, just in case I wanted to come back someday) as we spoke, during that phone call, probably after I refused her offer, and was now covering the company's tracks.
I had no choice but to go through the cancellation process on their site a second time (I wish I had taken screenshots the first time I did it so I'd have hard proof, but then it didn't cross my mind that I was about to be ripped off.) During that process was when my memory was refreshed about their in-print promise that singlesnet would cancel the paypal subscription and my credit card would no longer be charged from then on. There it was, in black and white, legal proof that they had cheated me and owed me the money they had extorted whether they wanted to give me a refund or not. I wrote them an email telling them that I would be reporting their scam to the better business bureau.
Ok, now that you know my story, anyone feel like taking legal action with me? It makes for a strong case against them.