It's a complete RIP OFF!!
Ordered 1 FIX IT PRO KIT for $9.95 plus $9.95 S&H. My credit card was charged for $49.80 -- Received One Box with TWO Kits in it and a packing slip without any itemization of cost of products. They doubled my order!
Tried the Fix It Pen on my car: almost immediately the tip dried up and fell out, but not before making the scratch worse!!!
Returned the whole contents at my cost ($8) and requested a refund of $39.85 ($49.80 less $9.95 S&H, as per their return policy). Received a credit for only $9.95!!!
Called customer service, was told no credit for opened pen.
First, I didn't buy the product to look at it -- wanted to use it, but how do I know if it works or not until I use it?!
Second, this product not only does not work as it's advertised, it causes more damage!
It is unconscionable to to sell such a rip off 'magic' product in such underhanded manner in these difficult economic times, i.e. get back their product and make money on it, too!
Fix It and Billy May should be stopped and a class action law suit is a great idea to do it!
On my end, I'm contacting my credit card company to dispute the charge, and writing a complaint to Consumer Protection Agency.