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Shari's Berries / Berries.com
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Shari's Berries / Berries.com
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www.berries.com
www.berries.com

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1.2 158 Reviews

Shari's Berries / Berries.com Complaints Summary

6 Resolved
141 Unresolved
Our verdict: If considering services from Shari's Berries / Berries.com with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Shari's Berries / Berries.com reviews & complaints 158

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10:21 pm EST

Shari's Berries / Berries.com chocolate covered berries

I have ordered Sherrie's Berrues several times and have been extremely satisfied — however this year the entire order consists of extremely small and somewhat mini strawberries. The berries themselves don't fit in the tray (the indents for the berries are twice the size of the actual berries). Doubt that I will ever order again. I have included a photo for reference — my wife and daughter are extremely disappointed and Valentine's Day 2019 is a bust!

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8:53 pm EST

Shari's Berries / Berries.com delivery not when ordered it to be delivered

I thought I would try ordering Shari's Berries to be delivered to a dear friend of mine who is 79 years old and living by herself for Valentine's and guess what she didn't get them not on Valentines they're saying she'll get them tomorrow but that's not Valentines Day lesson learned not a good way to do business especially on Valentine's not a happy camper

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3:48 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Shari's Berries / Berries.com failed to deliver (can't handle busy seasons)

-date of incident: 02/14/2019
-order no. [protected] placed 02/04/2019

Failed to deliver my wife's valentine's day gift. I paid for garaunteed delivery and not only did shari's berries fail to deliver the gift order weeks in advance when calling in to track the order customer no service does even answer the phone. The online chat feature is also offline. This company has turned into a scam.

I want a full refund for the order. I also think they should write an apology letter for messing up a holiday order. Especially, for a holiday as important as valentine's day to show the people important in our lives how much we care for them.

Fine something happened with the shipment. No notification was given to me nor my wife. There she sat at work watching her co-workers receive gifts from their loved ones who obviously didn't make the mistake of counting on shari's berries.

I have been a customer for years and cannot believe they have grown to the point where the consumers don't matter.

I hope everyone there had a great valentine's day cause you certainly have embarrassed my wife and i.

Just awful business practices... Hiding and refusing to answer customer calls

Read full review of Shari's Berries / Berries.com and 1 comment
Resolved

After an exhaustive process I spoke with customer service and they agreed to refund my purchase in full. The representative expressed her concern and seemed sympathetic. Although, I will not be ordering from this company during holiday seasons I will continues to purchase products during lower volume seasons.

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Luke8
, US
Feb 14, 2019 6:07 pm EST

I just want to echo your post. I am encountering the same exact issue.

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1:40 pm EST

Shari's Berries / Berries.com full dozen gourmet dipped fancy strawberries

Ordered dozen gourmet dipped fancy strawberries on 11 feb. Paid $9.99 for guaranteed 14 february, valentine's day delivery. Paid $14.99 for early morning delivery. The items won't be delivered until 15 february. I was told the issue was ups which, as a customer, is not my issue. My issue is I paid for guaranteed delivery date and time. I was offered refund of the guaranteed delivery fees.in my opinion, I should have been offered a full refund with the item still to be delivered.
The main objective to my order wasn't what I ordered, it was the day it was to be delivered... Valentine's day.
I will not be ordering from shari's berries again. They did not fulfill their guarantee (that is on their web page) to make it right.

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6:04 pm EST

Shari's Berries / Berries.com half dozen gourmet dipped fancy strawberries.

Order#[protected]

Gourmet strawberries were in poor shape. The dipped coating were coming off/apart and the strawberries had been shuffled a bit in the box. I will try and add a picture. I have ordered many times from you guys and have always had a good experience and I will continue to purchase from Shari's Berries but wanted y'all to be aware of issue with most recent purchase.

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12:05 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Shari's Berries / Berries.com order delivered on the incorrect date and product quality subpar

Hi,

I want to mention that I have ordered from Shari Berries previously and have never had a problem.in fact, I am a huge fan of the chocolate covered strawberries. My boyfriend has never had these before and I wanted them delivered to him on Valentine's day 02/14/2019. I also paid an additional 9.99 to have them delivered ON Valentine's day.
The items arrived a day early on 02/13/19. He was actually not in the office today and had to ask a coworker to open the package since he was not expecting anything. When I saw a picture of the items that he received I was very disappointed. The strawberry sizes are not consistent and chocolates were disheveled. This was a huge disappointment in so many ways.

See attached for a picture of what was received. This is so unacceptable and not worth the #62.02 I paid.

Jennifer

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8:12 pm EST

Shari's Berries / Berries.com chocolate dipped strawberries

I received this as a Christmas gift today and almost all of the strawberries were cracked and broken with the chocolate not even on the strawberries. I have never had these before feom this company but they did not come as advertised on the enclosed card. I would like a follow up call from management because our friends should receive a refund for this gift since they look terrible. This is not how a product should arrive. I have shipped and received many other food items and have never had anything like this show up on my door. My number is [protected].

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11:17 am EDT
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Shari's Berries / Berries.com 12 fall strawberries sent to my 97 year old grandmother

I just talked to my 97 year old grandma today and she told me that the last berries that I sent her that the chocolate was falling off and it looked like there was mold on strawberries. I have purchased berries several times for her and have never heard of a complaint until now. Her name is : Nellie Johnston
13446 Bondstone Street
Springhill, Fl. 33609
[protected]
Please take care of this issue and send her some fresh ones please. My name is Debra Johnston and my email is [protected]@hotmail.com. Please send me an email that this has been taken care of. I travel a lot with my husband so I don't have a phone to call.
Thank you,
Debra Johnston

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10:59 am EDT

Shari's Berries / Berries.com old product... uneatable

I ordered 1 dozen berries to Mt Vernon WA to be delivered on Sept 18th 2018. They looked beautiful but were spoiled. We had a Surprise Birthday Party for my mother's 85th birthday. I displayed the berries on a platter, and juices from the berries escaped. Fruit flies were all over the dining room. I broke one open, and the berry was translucent like with more liquid coming out. Embarrassing for us and disappointed. Have ordered several times in the past and have not had a problem. I think this was an exception, would like a refund . Live in Milwaukie Or. Please contact our email if you need more information. alopaki.[protected]@gmail.com

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9:40 pm EDT
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Shari's Berries / Berries.com delivery

I was going to order 8 dozen strawberries from you. I've ordered from you numerous times before. I wanted to send them to my wife's workplace for all of them. I need them to be delivered early. But, going to checkout I am going to be charged 15.00 each for early delivery. 60.00 dollars extra for everything going to the same place early. this has caused me to delete my order. You should be ashamed for that and I have cancelled my order. I'll send her flowers as I do every other week and not include her coworkers. I could not believe that on an already over 200.00 order. WOW! You've lost my business!

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6:00 pm EDT
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Shari's Berries / Berries.com strawberries

Hi I received two boxes of Shari's chocolate covered strawberries for Mother's Day several weeks ago. I became very ill the night that I consumed them, I had excruciating abdominal pain followed by continuous diarrhea and unfortunately my intestinal system still has not overcome this. I'm very worried and feel I need to now seek medical help. I'm just wondering if anyone else has been affected this way as well..? Thank you for your time.
Sincerely, Karen Patterson

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Shari's Fail
, US
Jun 20, 2018 7:43 am EDT
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We've been seeing reports of this happening (and even some pictures from Twitter).
Food Poisoning, fermented, people getting sick, or just fining the mold as a result of broken berries.
You are not alone.
If you use twitter you can see what we have collected at https://twitter.com/sharis_fails

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4:51 pm EDT

Shari's Berries / Berries.com chocolate covered strawberries

My son purchased 6 chocolate covered strawberries for me for Mother's Day, first I ate one, the next day I ate two mid morning and one in the evening and within hours I was sick, nauseated and upset stomach and then while grocery shopping had to run to the bathroom. I couldn't stop going to the bathroom all day and in to the next evening, I was living on pepto bismuth. The strawberries were literally the only thing I had to eat. When I called my doctor they said it sounded like food poisoning symptoms and asked me what I had eaten and they asked if I had any left, I said yes, they asked me to take the chocolate off them and look at the strawberry to see if there was any white or gray fuzz and there WAS! I know how expensive these are and I'm really ticked off that he spent hard earned money on these and I ended up sick as a dog. I literally lost three pounds from being sick. I haven't dared tell him because I don't want him to feel bad but I'm extremely disappointed in your company and at my age with my health issues you could have killed me from food poisoning. Shame on you. The photo was after I had had my first one, and then I posted on facebook thanking my son before eating the others.
Liz Wrennall

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9:30 am EDT

Shari's Berries / Berries.com dipped strawberries and cheesecake bites

I ordered 12 Dipped strawberries and 9 cheese cake bites for my wife for mother's day. In tracking my shipment, it left the yard at 7 AM and was not delivered until 8 PM that evening. When sheo pened the package, all the cheese bites were mashed in one side of the box, and most of the strawberries were also mashed. I am a long time customer, and have never had an issue in the past, but will have to think strongly before ordering again.

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9:31 pm EDT

Shari's Berries / Berries.com received berries taste fermented.

I have sent my wife berries before and they were very good. Recommended to my son that he should send my wife and his mother some this mother's day. She recieved berries and cheesecake bites on the 12th. She and I both noticed that the berries taste as though they have fermented. Very disappointed and unable to eat berries. Not looking forward to having to tell our son. Will be very reluctant in recommending or purchasing again. What's up?

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12:39 am EDT

Shari's Berries / Berries.com I got the cookie basket

I order the cookie basket on May 9 2018 and was charged 59.71 than I went in and change the date to get the item to my mother in law and the price went down to 54.41 so again on May 10 my debit card got charged for the 54.41 . I wasnt supposed to pay anything due to my order being mess up and rush shipping charges of 14.99 being added plus another 4.99 and 3.99 for a rual area charge so the lady said I would get a full refund but it stead I got charge the 54.41 on May 10 2018 . So I will be going to my bank and filling out the paperwork on you guys because I never gave you permission to charge my card on May 10 2018

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5:38 am EDT

Shari's Berries / Berries.com customer service

On tues, May 8, I placed an order for Mothers Day 2018 for saturday delivery, and have placed two calls for assitance, and both times when I asked for a supervisor was told the supervisor was way to busy to assist me with my problem.

My problem related to verifying the status of the order and not only couldn't track it online, but the 'puppet' who answered the call couldn't tell me a 'status of the order'

Order # [protected] for one full dozen to be delivered in NJ...

Elaine

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LouAnn Sizemore
, US
May 14, 2018 8:17 am EDT

These are the strawberries I got for mothers Day...all broken up? 😢

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9:32 am EDT
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Shari's Berries / Berries.com product

Yal seem to think everyone can eat milk chocolate, this isn't so...oh we can order your champagne ones but it ships out two weeks later then the rest, so she will not be getting any for Mothers Day. If you want to share u can give her 4 and husband can have 8, again not right...I have been complaining about this for 2 years and still you do not correct..it's like you don't care what your customers need but what is easier for you...will not be ordering from Yal again.

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6:36 pm EDT
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Shari's Berries / Berries.com disgusting strawberries

I ordered a dozen roses and 12 chocolate dipped strawberries for my daughter's 21 birthday. The roses were pretty, but the strawberries...There were no edible! She ended up throwing them away. I called customer service to complain about the strawberries and was sent a second batch of strawberries that were just as damaged and unappealing to eat. I spent close to $100 on this gift and would like to get compensated for the strawberries.
My order number is #[protected]

Do the strawberries that Shari's berries advertise compare to mine? NO!

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1:58 pm EST

Shari's Berries / Berries.com order number [protected]-1

We received the order on time, however the berries were tossed around to the point the chocolate was broken on all but 2 berries. Also I ordered and paid for 2 dozen long-term roses but only receive one dozen. I took both pictures and a video showing how the products arrive and how I was shorted. I need to be at least reimbursed for the 2nd dozen roses which I did not receive.

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1:06 pm EST

Shari's Berries / Berries.com not as advertised the strawberries were rotten and horrible

First off I ordered these strawberries for my daughter for valentine's day I paid to have them delivered today but instead they came last night and ruin the surprise. Then my daughter gets them and I said how was they she said mom they were horrible I went to look at them they were all messy and I took a bite and spit it out they went bad I paid 50 for bad rotten strawberries like what the heck total disgusted I will never never order from here again and want my money back

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Shari's Berries / Berries.com Customer Reviews Overview

Shari's Berries, also known as berries.com, is a popular online retailer that specializes in gourmet chocolate-dipped strawberries and other fruit arrangements. The company has received numerous positive reviews from satisfied customers who praise the quality of their products, customer service, and timely delivery.

One of the most commonly cited positive points of Shari's Berries is the freshness and deliciousness of their chocolate-dipped strawberries. Many customers have raved about the rich, creamy chocolate and the juicy, ripe berries that make for a perfect combination. The company also offers a variety of other fruit arrangements, such as chocolate-dipped apples, pineapples, and bananas, which have also received high praise from customers.

Another positive aspect of Shari's Berries is their excellent customer service. Many customers have reported that the company's representatives are friendly, helpful, and responsive to any questions or concerns. Additionally, the company offers a satisfaction guarantee, which ensures that customers are completely satisfied with their purchase or receive a full refund.

Finally, Shari's Berries has received positive reviews for their timely delivery. Many customers have reported that their orders arrived on time and in perfect condition, even when shipping to remote locations. The company also offers a variety of shipping options, including same-day and next-day delivery, which have been appreciated by customers who need their orders quickly.

Overall, Shari's Berries has received overwhelmingly positive reviews from customers who appreciate the quality of their products, excellent customer service, and timely delivery. Whether you're looking for a special gift or a treat for yourself, Shari's Berries is a great choice for anyone who loves delicious, gourmet fruit arrangements.
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Contact Shari's Berries / Berries.com customer service

Phone number

+1 (877) 237-7437

Website

www.berries.com

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