SUBMIT A COMPLAINT

[Resolved] Sharaf DG / wrong color of mobile

Doha qatar, Qatar

I buy an iphone 7 plus to sharaf dg mall of qatar, yesterday may 10 2017, I told to the sales associate that I want to see the color and after that he show me those available color, I choose the white gold, and after that he give me the iphone, I did not notice that he gave me a rose gold color, because im in a hurry, first of all im a man, and I dont want that color because its for women. I dont know if they can exchange it or not.. if they will exchange it, I will be very happy.

  • Resolution statement

    Customer care service did everything in their power to resolve this complaint. All attempts to contact the complainant have failed. Therefore, this complaint has been annulled and must not be considered where image of the company in question and it's services are concerned.

  • Sharaf DG Customer Care's Response, May 11, 2017

    Dear Customer, we are concerned regarding your apprehension. Kindly share more details with scanned copy of Invoice at [protected]@sharafdg.com to have prompt assistance.

Ab
May 11, 2017

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