Sharaf DG / hp laptop

DUBAI, United Arab Emirates

I bought a laptop from Sharaf DG and as usual whenever I am buying anything from there they are offering extended warranty which I am always taking. But this is first time something broke and I get to see their after sell service. My laptop keyboard suddenly stopped working hence I gave for repair as it was covered under warranty after 1 week I received a call informing that I have to pay for repair since keyboard is an accessory and they are not covered under warranty, when I asked them why they are not informing about it when they are selling the extended warranty I was told very rudely that I should check before buying something it's not their fault. Anyhow lessons learned not to buy anything from Sharaf DG

Jan 28, 2017

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