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Sears Carpet Cleaning / Bait and Switch

1 NJ, United States

We needed an empty 2 bedroom house carpet cleaning - due to the advertised "special" price we went with Sears. The technition, who was polite, walked around the house and immediately told me that the three "high traffic" areas would need special treatment, at $25 each, to remove the darker traffic dirt. I refused, saying that the carpet had normal wear, and that if they couldn't clean it, to leave. He said he would do his best, and I came back after 20 minutes, after he did one room, and the traffic area was noticeably darker than the rest of the carpet. At that point, I was trapped - we were selling the house, and I did not have the time to bring in an honest company to replace Sears, so I told him to use the "special treatment", which had now been lowered to $50 for the three areas, and he sprayed a cleaner on the areas, which lightened them considerably. Sorry Sears, but you really blew it, as I will never use one of your franchise services again.


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