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SCS / lazy boy 4 seater settee

1 Sunderland England Northumbria, United Kingdom
Contact information:

Dear Sir/Madam
I am sending this email as a complaint about our settee purchased from SCS. The quality of the product is poor and not to a satisfactory standard and the service we have received from SCS has not been helpful.
On 09/12/2011 we purchased a Lazy boy 4 seater curved leather, powered settee
On 30/03/2012 we contacted SCS because the leather was starting to peel. We were informed this would be managed by Guardsman. We were told we had to pay £60 which we did. Realising later from information provided by Guardsman we had been misinformed about the call out procedure. Someone came and rectified the fault.
The same problem re-occurred on 26/10/14 and 01/03/15. The repairer informed us this was a fault with the settee and we were not doing anything wrong. He repaired it and suggested we contacted SCS should the problem reoccur again
On all three occasions, the repairer has confirmed the settee has been cared for appropriately by us using the correct products
Recently, the peeling of the settee has occurred again. We called SCS to complain about the settee. To be told we had to pay a fee of £60 for someone to come and look at it. We paid this on the first occasion and are not prepared to pay for someone to come from the company we purchased the settee from when we are complaining about the product
We have had one leather settee prior to this one which after 10years is still in excellent condition
I look forward to your reply within 14days
Yours faithfully
Mrs Jacqueline McKenna


Nov 20, 2016

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