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Yelloh (formerly Schwan's Home Service) complaints 66

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Yelloh (formerly Schwan's Home Service) hit-and-run driving

Last Friday, at 12:30 on a clear, sunny day, in Magnolia, TX the Schwan's driver barreled down my friends narrow dirt country road to deliver an order to a neighbor. He was speeding (approximately 40-50 miles an hour) and talking on his cell phone. My friend's dog was sleeping at the end of their driveway. The driver swerved and hit the dog. The dog screamed so loudly a neighbor three doors down heard it and turned to see the driver speed past and almost hit another neighbor turning onto the street. The dog is in critical condition and may not survive but all Schwan's will say is "sorry." They are refusing any responsiblity and have made no attempt to rectify the situation. My friend is out of work and doesn't have the money for the surgery the dog needs, all they can do is try to keep him comfortable. It seems the least Schwan's could do is pay for the vet bill. There are no sidewalks in this neighborhood and they frequently walk on the streets to visit and help each other. What if this had been a child or one of their elderly neighbors?

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Yelloh (formerly Schwan's Home Service) illegal pay practices/slave labor

I was hired in April 09 as a Customer Service Manager Trainee at $32, 000 per year salary. The Customer Service Managers make a Salary of $38, 000 per Year. Everyone is told that they are Salary employees and need to work 12-14 hours per day 5 or 6 days a week to meet their sales goal. Whatever it takes, do it as you are a Salaried manager.

Well in June I suffered heat exaustion while working and took off two days per doctors instructions. Schwans DID NOT pay me for those two days. I called their payroll department and told them that I was a Salary employee and as such should be paid my weekly rate per the U.S. government guidelines for a salary position. The payroll clerk Theresa told me well we pay you guy's by the day, if you don't work five days in the week you only get paid for what you work. I have taken this up with the Depot Management only to get the runaround for the past 3 weeks.
Also I asked the payroll clerk if the pay for the 6th day if you do work 6 days and I was told No, only five days a week.

This company is using the "cover" of Salary to demand their employees work 60-70 hours per week for a small weekly paycheck for their benefit but "Dock" employees if they don't work due to illness. Pretty lowlife type of business Schwans seems to have here.

I have filed a complaint with the U.S. Labor board and will be meeting with a representative in Phoenix this week. They agree that it looks like Schwans is not using the salary position as the U.S. Labor board has set forth. I am not doing this for myself as I am leaving this horid company but for the friends I have left behind that have no choice but to put up with this poor treatment by Schwans of their employees, the true ones that make the company money!

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steve ge
Bourbonnais, US
Apr 10, 2014 10:16 pm EDT

Schwans managers tell you up front that this is what we expect from you. When you accept the job you know what the job is about so stop your complaining. You ###s never should of came to a company where you actually have to work like your grandparents used to work. I work 12-14 hrs a day 5 days a week and make 70, 000 a year and love it. I get paid for the work I do. My wife loves spending the money I bring in too.

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Lonely family
Wytheville, US
Jan 14, 2012 5:45 pm EST

My husband works for Schwan's and a lowlife named Doug who manages the Dublin depot. My husband retired from law enforcement and wanted a change and thought Schwan's would be a great company to work for. He works 70 hours a week and his last paycheck for two weeks was around $700 dollars. This company is the absolute worst company in the way they treat employees. They boast how they are a "family oriented" company but they lie. All they worry about is themselves making money while the employee suffer by never seeing their families and getting underpaid. This local depot is always hiring and I see why now. Don't fall for their pay pitches either. It's all a lie! My husband is willing to work all the hours if the pay is what they say it will be...but it isn't anywhere near what they claim! Not only do I not recommend anyone working for Schwan's, I also recommend you not support the company by buying any of their slave labor products.

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State6Neon
princeton, US
May 10, 2011 1:10 pm EDT

I can understand all of theses views. I currently work with "said company" you say long hours...You say hard work...Well I don't know many jobs where those are not some sort or requirement. I worked for rentacenter for 4 years. Carrying couches, refridgerators freezers plasma tvs, amoung many other items, the pay at first was great, But then as you progress with the company the "physical strain" lowers and the mental strain greatens. If you honestly take a job and are not ready for long hours and hard work, do work at the crack a jack box they were talking about earlier. I have worked for some of the "biggest" companies in the world, Rentacenter, Walmart, and trust me long hours yes... hard work yes... Its a matter of the indiv. hired weather the long days and hard work is worth the check they recieve. Schwanns is far from "hard work" a masons job is hard work, the hardest part about schwans is climbing in and out of the truck, serioulsy, your carrying pizza ice cream and corn... not "hard work" long hours yes, not long work. As for me I am a husband and a father of 2. my days off weather 1 or 3 in a week goes to them no matter how tired or "exhausted" I am. The man doing this job has to make that sacrifice to make sure his family comes first, I havn't missed much of my kids life and do not plan on it...They are my world, and with out them and my wife I wouldn't be in exsistance...

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doitrightk9
Sacramento, US
Feb 25, 2011 5:07 pm EST

For some reason I've been thinking about this and feel that I should write. My father worked for Schwans for about twenty years while I was in high school and in college. My dad was led to believe that hard work would pay off. Unfortunately, living from paycheck to paycheck for years, he finally retired in his sixties. Becasue Schwan's couldn't let him go legally, he hit the pavement for years working 18 hours days, working night shifts as a janitor, and other various laborious jobs. I've grown to resent this place as my father has since incurred heart surgery and much more from his overly physical, long hours, away from home weeks at time to try to make a simple paycheck to support his family. I have no respect for Schwans and would love a mass lawsuit against them for their unorthodox practices. I missed having my dad around for years. I just wish my dad would have left schwans sooner instead of thinking that the values he grew up with like hard work and loyalty would pay off.

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hummingbird2341
, US
Jan 25, 2011 7:13 pm EST

I am a wife of someone who works at Schwans and I feel like a single mom. I never see my husband and he has missed all of our child's "firsts." I don't understand how someone who works for this company for 20 years can look back on their life and feel like they have "lived life to the fullest" or honestly lived life at all.

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weaponsgrade
Flint, US
Oct 24, 2010 11:46 pm EDT

I too was a thirteen year employee. Ten years on routes, a regular chairman's club achiever, or at worst President's club, and three years in middle management. I guess I just have to learn to live with being lazy. Silly me. I thought that I could change some of these things. These people are among the worst. Liars, cheats, and thieves. So you suffered heat exhaustion on the job. Many others have suffered worse, and have been raked over the coals by the company for filing workers' comp claims. Many will continue to suffer for the rest of their lives, and the company will continue to fight every inch of the way to keep from paying those claims.

The pay issues are old news. For years we were paid for attending scheduled meetings that lasted for days, until we were flatly told that would no longer be the practice, and with no explanation, despite the fact that we were required to attend, for the most part having to travel out of town for the duration of those meetings. Vacations, which were hard enough to come by, were once paid at a rate that was the average of what you had been running on routes. That was later reduced to a much lower amount. This is only the most current in the long list of abuses, and there is no end to their creative means to find other ways to cheat you.

As for the company people out there who pledge glassy eyed fealty to the company, they are sad examples of humanity with no worthwhile life, or soulless individuals with an abiding disregard for moral principles, and with profit as their guiding light. They will not stop. Avoid them at all cost.

These people are not about to change. A few people at the top are making a killing, if they have to by killing its rank and file employees.
Ahh. The Amerikan dream.

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mathdoesntlie
Tucson, US
Jul 13, 2010 4:10 pm EDT

hey grape push ups how is your relationship with your wife and kids?

I worked at that hole for 1 month before i read through the lines.My friend told me how great the checks were but what he didnt tell me was insane hours and company men as bosses. as for the "not working"comment your a [censor]. what good is a check when you have no time to spend it. the depot managers are at home with their wife and kids by 3pm while laughing at you for being out all night to make your little 55 dollars for the day.

The top producer in the depot here, wife cheats on him, kid barely knows him, he works until 12 am. Its called work not slave labor. Schwans is by far the worst company in the country..

FYI.. I moved back into my career field(thank god they took me back). which is a monday-friday 6-2:30 outside job and make more in one week than your top producer does at schwans in the tucson depot and dont have to stay out until the crows come home to do it and dont have to pressure sale senior citizens into buying over priced frozen pizzas.

Lets to the math grape

you make schwans 1500

your cut is 165 bucks for the whole day

you come in at 7 am-get off at 9 pm

14 hours to make 165 bucks schwans number crunchers would call that 11 an hour.. US dept of Labor would call it BS..

If a jack in the box employee makes 8.50 an hour and works 8 hours makes 68 bucks, if they are really dedicated and work 6 hours overtime at the time and a half rule makes 76.50 for a grand total of 144.50 in a day.

so you have to sell 15oo dollars a day to make more money than a jack in the crack employee does in the same time frame..

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Worked for $8 an hour
Evansville, US
Feb 27, 2010 12:01 pm EST

You that say you can work 32 hours is a fool. You are required to work at least 12 hours a day no matter what. I had a sales goal of $850 the other day and I did $1250 and came in at 6:30 because I am on "light duty" from a work related injury and I was told I was suppose to stay out the 12 hours. The employee doesn't matter its the money that the LSM and company that matters.

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grape pushups
Evans, US
Jul 29, 2009 1:19 pm EDT

You knew what was required when you got hired. Stop being a big baby and move onto a job where you can work 40 hrs a week . I have been a route manager for 13 years and what I have seen over the years is most of you out there just do not want to work.

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Mistreated@Schwan's
Walla Walla, US
Jul 20, 2009 1:14 am EDT

Good for you for filing a complaint. I was a route driver for Schwan's in Washington for over a year. I recently quit due to their excessive and required hours with no additional pay. I was working 60+ hours and have filed a claim with WA L&I for 182 unpaid overtime hours. Schwan’s is violating the outside sales exemption law because according to ES.A.9.7 page 4 #8 and #9, employees must be free to regulate their own hours and must be advised that they are overtime-exempt. I was a great employee who loved and was loved by my customers. Their mistreatment and unethical behavior is despicable. Best of luck with your complaint!

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11:50 am EDT
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Yelloh (formerly Schwan's Home Service) scam and cheating

Beware Schwan's employees and future risk takers! Schwan's benefits are not what you think they are. After paying for coverage for over 5 years and being told by the company that they pay for half I have just found out that is not true. I have just purchased a 'family' policy for less than what they charged me for an 'employee' policy. And with much better benefits! If I had signed up for a 'family' plan with Schwan's then I would be paying less than half for a 'family' plan as an individual. Seems like Schwan's is making money off their beloved employees.

Also, and the biggest issue of all; Schwan's LTD (long term disability policy is really short term because it only helps you for a total of 12 months. And at that Standard Insurance Company who under writes the policy does everything they can to avoid paying you your benefits. They will lie, cheat and steal to keep from paying you one red cent. Schwan's doesn't tell their new employee this, ever. All they want you to believe is their benefits are the greatest. That's B.S!

God for bid, but if you are ever injured while working, look out. Even if the injury is the companies fault such as faulty equipment, etc. Specialty Risk Services is the Company you get to have ruin your life. And I mean this literally! They are just as crooked as the rest of them. Schwans is not interested in their employees. Schwan's has very few veterans left as compared to new employees. I know, I was a veteran employee.

Good luck to current Schwan's employees but beware. The company will screw you some how, some way and anyway they can. And for the left-over veterans who aren't qualified to work anywhere else I say good luck your turn is next.

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Man up
, US
Aug 26, 2016 7:40 am EDT

I've been at schwans for about 11 years. I have been a csm the hole time. If you have been at schwans for a period of time, and you are not making any money, it is your own fault. I am now over 70 thousand a year. If you don't believe me, look for me in the corporate papers. My name is Lyle Schnowske. Put some effort into what you are doing, and then you will make the money. I think enough has been said. Effort or nothing. For all you complainers, I guess I won't be seeing you at the banquet.

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4smallangels
Ogden, US
Sep 02, 2014 11:44 pm EDT

So you are insulting customers? Well that explains why the service has gone down. My parents always would buy through Schwans and I even did before we moved. I tried ordering again and 3 times rescheduled without reasons. Your attitude screams why several customers are complaining. Hope you enjoy your banquet.

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Keith booster
Redmond, US
Jul 05, 2009 5:59 pm EDT

I have gout and am now being told, after a year of blood, sweat and tears of building my route that they are eliminating my truck and dividing it up. I am doing better than most all of the other drivers.
They do not want to fire me yet, because they don't want to lose my customers. They lost more than 100 people when they fired the last guy.

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1:19 pm EDT
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Yelloh (formerly Schwan's Home Service) awful place to work in

Looking back on the three months I was employed with Schwan's, I realize how it was absolute insane what I did there under poor conditions that the average person would never tolerate. After reading the other postings about Schwan's, and realizing what this company is all about, I am almost ashamed of myself for enduring what I had to do week to week to earn a bare minimum wage paycheck, and call it a job. When I was hired in December of 2008, I was assured that would be no week-end hours.

Week-ends are for family time I was assured. Therein was the first major hidden clause, because what they fail to say is if your numbers are not up to par for the week, or if you are off for any reason whatsoever during the week, you need to come in on Saturday and work to make up for the poor numbers, or missed day. However, there was also a hidden clause that if the manager person of the depot decided that the overall numbers for the week were not up to par for the entire depot, then everyone need to come in on Saturday ! She pulled that on all of us one Wednesday morning, when we were all there getting ready for the day. Because of overall numbers being poor, we were told to come in on Saturday. There were a couple guys who had already made plans for the week-end, and as a result they were quite upset.

IN conclusion, Schwan's seems to have a problem keeping potentially good employees and the reason is quite clear. The $32000 starting salary sounds decent at the onset, but when you sit down and realize the hours you are required to put in Monday thru Friday, the numbers work out to be about $12.00 an hour ! I think a greeter at WalMart does better than that, and at least your not busting your ### in and out of a truck 10 or 12 hours a day.

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DL.Browning
Fayetteville, US
Dec 04, 2010 1:10 am EST

Schwans Treats there Employee's like they are nothing, And works them Like Dogs
My husband was working 92 hours a week, and barely cleared 1000.00 every two weeks
When he found a new Job a Better Job, and we are talking about someone who did 10 years in Infantry
They sent him a nasty Letter talking about honest. Personally it is none of there Business if and when we get a new job, If he has an interview it was none of there Business,
If you dont agree with them, they will then Treat you like crap.
This company is Full of Immature Bosses, and The CEO should do something
because you do not send your Old employee's nasty Letters, because they found something better
This company has been around 20 years and they go threw Drivers like Panties.
Maybe the management should be looked at and the way they treat there "so-Called" employees
The Army Treated my Husband really good, just sad we retired out due to injury and went to a [censor] Place like this to work ...We got smart one day and quit to return to School on a GI bill

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Hamster
, US
Mar 04, 2010 1:54 am EST

It is not $38, 000 to start out with. They tell you you will get that, but you have to make a certain amount of money for them in order to get that $38, 000 a year. I just asked my husband about this last night and he has worked there going on 14 years.

Schwans is a HORRIBLE place to work!

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schwans
, US
May 08, 2009 10:28 pm EDT

I currently work a 8 day route system for Schwans which is four days a week, Monday through Thursday, granted I do work 12-13 hours daily I make over $50, 000.00 a year, which by my calculations does not add up to $12.00 a hour. In my experience the ones who complain were not very good at it, and by the way the starting salary is $38, 00.00 a year.

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4:59 pm EDT
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To those of you considering a career with Schwan's, DON'T DO IT!!! This a copy of a letter I recently sent, and I can assure you it is all TRUE. Alfred Schwan, Chairman of the Board The Schwan Food Company 115 West College Dr. Marshall, MN 56258 Dear Mr. Schwan, I am writing in regard to your employment and employee practices in depots in Harmony, PA...

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Yelloh (formerly Schwan's Home Service) terrible experience

Beware Schwan's employees and future risk takers! Schwan's benefits are not what you think they are. After paying for coverage for over 5 years and being told by the company that they pay for half I have just found out that is not true. I have just purchased a 'family' policy for less than what they charged me for an 'employee' policy. And with much better benefits! If I had signed up for a 'family' plan with Schwan's then I would be paying less than half for a 'family' plan as an individual. Seems like Schwan's is making money off their beloved employees.

Also, and the biggest issue of all; Schwan's LTD (long term disability policy is really short term because it only helps you for a total of 12 months. And at that Standard Insurance Company who under writes the policy does everything they can to avoid paying you your benefits. They will lie, cheat and steal to keep from paying you one red cent. Schwan's doesn't tell their new employee this, ever. All they want you to believe is their benefits are the greatest. That's B.S!

God for bid, but if you are ever injured while working, look out. Even if the injury is the companies fault such as faulty equipment, etc. Specialty Risk Services is the Company you get to have ruin your life. And I mean this literally! They are just as crooked as the rest of them. Schwans is not interested in their employees. Schwan's has very few veterans left as compared to new employees. I know, I was a veteran employee.

Good luck to current Schwan's employees but beware. The company will screw you some how, some way and anyway they can. And for the left-over veterans who aren't qualified to work anywhere else I say good luck your turn is next.

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caridyer13
, US
Nov 04, 2018 7:38 am EST
Verified customer This comment was posted by a verified customer. Learn more

For example, i ordered a bag of teriyaki "chicken wings"
I knew from the first bite that it didn't taste good at all.
It only has trace amounts of chicken and the rest of soy and wheat fillers and toxic additives like carmel additives.
I paid 14.00 for junk. I will never order from this company again.

Consumers beware. This is over-prices garbage

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skrewed@schwans
Marshall, US
Jul 29, 2010 2:29 pm EDT

Same thing happened to me. I injured myself and was in the process of going on short term disability and was terminated. I was a manager and had worked for Schwan's for over 12 years. Schwan's is good at the old scare tactics and threatening its workers. We are in tough times and Schwan's is not a neccessity, most people are trying to save money and upper management does not want to hear this. They want you to push items onto your customers or you will be terminated. After working 65 hours plus a week, if the CSM's didn't hit their projected number for the week, we were told to threaten them into working on Saturday. Along with them working on Saturday, the local managers had to work on Saturday. It's time Schwan's realizes there needs to be a good balance between work and family. Its time that someone in Marshall wakes up and realizes what district managers are doing is not working. When you go to meetings and your are told to give your manager a list of people you plan on terminating, or as they call it, "a planned turn", that is just wrong. When I started with the company I would have fought for them and what they where about, but since Marvin passed away it, it has went down hill with the crap- managers they have running some of these districts. Wake-up Scott McNair!

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Hamster
, US
Mar 04, 2010 8:46 pm EST

So true! My husband is a 14 year old veteran and yep, Schwans will suck you dry and spit you out. My husband works in warehouse and they are treated EVEN WORSE!

Overview of Yelloh (formerly Schwan's Home Service) complaint handling

Yelloh (formerly Schwan's Home Service) reviews first appeared on Complaints Board on Feb 20, 2009. The latest review Sales person visit - no customer support. was posted on Apr 18, 2024. The latest complaint delivery was resolved on Jul 06, 2012. Yelloh (formerly Schwan's Home Service) has an average consumer rating of 2 stars from 66 reviews. Yelloh (formerly Schwan's Home Service) has resolved 12 complaints.
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