SUBMIT A COMPLAINT / perfume refund

I bought a bottle of duplicate perfume called Beloved by Prince Mattchelli. Received it and did not have a scent! I have Post Office receipt saying I sent it backOct. 9 2012 and they received it Oct. 13 2012. They do not have a telephonre service for refunds they say to use internet e-mail. I have tried so many times but I am 66 years old and am very confused. I have e-mails of Jennifer Monroe, Cust. Serv. Mgr still asking if I returned the perfume. I used her" from " ' address and got no satisfaction. Perfume is $69.98. Can you help me?

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