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Saxon Mortgage / Professional Misconduct

1 TX, United States Review updated:

Have a Mortgage with Saxon - applied or a loan modification in April 2008 - not processed and it is August 1, 2008 - they will not accept a payment to keep me current on my mortgage - and now i have received a foreclosure notice - Now doesn't a company know what each of their departments are working on? I can not reach anyone on the phone -, I have faxed my paper booklet THREE times to them and still can not get an answer from anyone - as of today 7/30/08 - my application has not been approved or denied - however i did go to a hearing for the foreclosure of my home?????? Is the a lawyer out there that can help me sue them?

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  • Te
      11th of Aug, 2008
    0 Votes

    My mortgage was sold to saxon almost a year ago by Novastar. They could not find my file for 4 months, and when they did it was hell trying to restructure the loan. Once everything was in place they told me they could not move forward because my estranged spouse is in BK. So here we are 7 months later and I get papers from the NOVASTAR attorney pursuing foreclosure?

    I'm confused as to how NOVASTAR can foreclose on a mortgage that was SOLD TO SAXON, unless they are one in the same just by proxy they have a different name to collect the debts owed by "tranferred" mortgages?

    I call stinky turds on this!!!

  • Re
      12th of Aug, 2008
    0 Votes

    I agree with everyone on this comment board and I am so sorry to hear about all the trouble that you are all having. This is the reason I started my company. I have helped several people that have mortgages with ASC, Countrywide, and other mortgage companies that don't seem to care if they harass people or suck them dry. The comments I have heard are along the lines of trying to get blood from a stone or turnip, or something like that.

    Contrary to what some people have said on here, I am not trying to be one of those people I mentioned above. My company is a nationwide company that provides services for people that are at the end of their rope. One of the helpful things that we provide is letting you know, before payment for service, if we can assist you and if we can not. If we can not, we tell you why not and what can be done to allow our company to assist you. Most companies won't do that, but we will also give you the reasons why exactly so that, if you should choose a different service, they will not be able to scam you. Now that's a way of saving money too.

    I have a service that actually will take you out of the loop of contact with ASC, or Countrywide or whomever you have servicing your loan. All you have to do is tell me how we can help you. By that I mean, tell us what you are looking for us to do for you and we will pursue the help that you want, no matter what. We have all aspects of the mortgage business covered from being a mortgage mediation company, a title company, a real estate company, all the way to having access to attorneys for litigation or help to avoid foreclosure. No aspect of help is turned away.

    Let me tell you, most of the customers that I deal with have told me about the fear and the frustration of working with mortgage companies that don't seem to care or give them the runaround. To be totally fair, mortgage companies have their ways of dealing with people. Some are good, some are horrible. But one thing all mortgage companies love is being vague. When they are vague, they don't have to give you information until you ASK for it. How does that help you? How can you try to save your home if you don't know how to ask the right questions?

    That’s another reason why I created this company. I take your number out of their "system". When they mail you something, it goes to me. I take the burden away from you so you can live your life without the phone calls and the letters. And the rudeness!!! Oh, man, if I told you some of the stories I have heard...let's just say, it’s not pretty.

    I know that some people are going to look at this comment and go, this guy is trying to drum up business. Well, you're right. But here's the kicker. I used to work in mortgage collections. I used to make the phone calls and send the letters. I used to work around the people that make your lives hell. And I kept asking myself, why? Why are these people not being told about the help that’s readily available? Why are these people not being helped to make payment arrangements that are realistic? Why does this company care more about the money than about customer service when that is supposed to be their primary objective?

    That's why I got out. I can not stand collections. Just because they are hiding behind a company name they think that they can say anything or act anyway they like with the customers, being friendly with one and the next 40-50 they can treat like crap. Where is the customer service?

    I take all that frustration away from you and create solutions that work. I know that it may be hard to swallow, but I do. I have done it for several people. And I can do it for you too. If you want more specifics or just want to talk to me, call my office at 888-453-1518 and check out the website, which is being updated with a few new options available. And this isn't just for people facing foreclosure, people that are current and want to pay off their home early, call me. I can and will help as many people as I am able to. What have you got to lose? Website address is
    and if not for you, best of luck. In all your endeavors.

  • Aa
      28th of Aug, 2008
    0 Votes

    Spoke with Monique 17919.
    Is as rude as non helpful as can be
    Wants borrower to lose home
    DOES NOT RECOGNIZE California Law

  • Ro
      14th of Sep, 2008
    0 Votes

    Hey you all better watch out for people like Mr Lewis, those a-holes, just pretend to help you with the mortgage companies by charging you hundreds if not thousands of dollars to "negotiate" with your lender, when you could do this directly with them at NO CHARGE. and when he gets your number removed from the "system" as he claims and the company is trying to reach out to you for assistance or to confirmed possible modifications you wont be able to confirmed and the company ends up closing your file or continues with the foreclosure. Mr. Lewis shame on are the real predatory lender.

  • Lu
      14th of Mar, 2011
    0 Votes

    I have been dealing with Saxon since November because I received an escrow statement that practically trippled my taxes and thus increased my escrow payment. Even after sending them a simple math layout of what my tax obligation is and what they collected in 2010, I still can't get them to reinstate my payment as it was before the problem started, they keep adding late fees although they are receiving a payment and the call at least three times a day. I have stopped taking their calls and and turned over the information to an attorney.

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