Sandals Resorts / Worst travel experience!
I booked a trip to Sandals Montego Bay through my travel agent to take my wife away for her 40th birthday. I read hundreds of reviews on this property and was prepared to accept the bad I had heard and enjoy all that sounded great about it. We arrived at the airport in Jamaica and after going through customs, we went to the Sandals reception area where a woman asked for our last name. After trying our name twice she asked if we had arrived on the wrong day. I gave her our confirmation # and she asked us to wait inside. Thirty minutes went by with her doing nothing other than checking in other Sandals guests. I asked her to help and she told me to wait. I went to another Sandals employee who agreed to call Sandals. After 45 minutes she informed us that our travel agent had canceled our reservation! I was already talking to the agent who insisted that of course they had not canceled anything.
We said no problem just get us to the resort and we will take a different room. We were told the hotel was completely booked along with the 2 other Sandals properties in Montego Bay. At this point my wife began to cry. We wasted over 2 1/2 hours to find out that Sandals had screwed up and was willing to do absolutely nothing about it.
I started going from hospitality desk to desk to find another resort who would accommodate us. A very nice lady at the Half Moon told us they were booked but she called and found us a room at the Rose Hall Resort & Country Club. This woman even walked us outside and put us in a taxi. Meanwhile the Sandals reps just continued to check arriving passengers in and never offered any assistance.
I have been told by a few people in the travel business that Sandals has a reputation for this kind of thing. If they overbook, they simply drop people. Since arriving back home I have been completely unable to get anyone at Sandals or Unique Vacations to give me a straight answer or to even apologize. I will never choose a Sandals trip.
For what it's worth, The Rose Hall was really nice!!
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