Samsung Mobile S3 Mini Purchased In UAE / disappointing unacceptable customer service
Outcome of Samsung/axiom customer service - customer should live with a product that is giving problems and is unhappy with..!!!
In UAE, I had purchased Samsung Galaxy S3 mini on 2 march 2013 (2 months and a week today) and I am extremely unhappy with the product as well as the service.
Below are the issues with the phone.. and related response and customer service from axiom telecom & samsung!!:
1) phone network goes off randomly everyday once or twice
2) phone restarts randomly daily at least once
3) Phone freezes while on a live call. All activities on phone comes to a standstill until the phone is restarted.
Pathetic experience. Worst phone i have ever purchased. And the customer service i received:
Shopkeeper does not acknowledge replacement at all. Says will repair it. (Repair for him means software reinstallation.)
I go to axiom (warranty holder) 3 times in 2 months. all 3 times they formatted the phone, reinstalled the software. apparently tested the phone and feel that the phone is working fine.
3rd time they agree that another customer before me had the same issue and they could not fix it and they had to and did return the piece to samsung. So i requested them to replace my piece too since they know and agree it is a genuine problem.
One week and 20 phone calls to samsung and axiom - but samsung never checked the piece themselves. Axiom did not return the piece in spite of agreeing there is a genuine problem related to the 3g network and this model. Samsung agreed to the issue too but did not agree that phone had a problem - i don't know how that logic holds true if they know and AGREE 3g network on s3 mini is giving a problem!!
All i asked was a replacement since this phone is clearly faulty.
But i doubt axiom or samsung managers i dealt with, understand the seriousness of this for the customer and acknowledge the disappointment faced.
This was experienced at
axiom telecom - Dubai (sheikh zayed road near financial centre)
samsung service centre - Dubai
Very Very unhappy. Will never trust Samsung phones or service and axiom hence forth and never never ever recommend it to others.
- Shreya M
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