My two month old barely used DVD drive stopped reading dvd's. When submitting a form to return the item, was given a confirmation number and told where to send it at my expense. Over a month later, the dvd drive was sent back by Hinet systems unopened. No reason for the return was given. I phone up customer service and was told the RMA number I put on the outside of the box was incorrect. That was the same RMA number I was told to put on the outside of the box.
So I was told to redo the online form, think treated me like it was fault. I did online again. Again I get the same invalid RMA number I was told wouldn't work. I call again. And told they don't accept optical drives in Canada. It would be sent to the states from Hinet in Missausaga. Again I tell them I sent it there and it was returned back to me unopened and I had to pay for shipping there and to receive it back.
I also find out I wasn't suppose to pay for shipping at all, it was suppose to be billed to their UPS account. I've gotten no where with them, have talked with over 5 people trying to put the blame on me. And no one wants to believe that the email they send from their people is telling me incorrectly what to do. I'm out the $35.00 I paid for the piece of junk OPP drive, plus the $21.68 for all the shipping back and forth.
I'm treated like a lair, idiot or criminal. I don't even want to own the samsung monitors I bought over the years and when they finally quit working I'm going back to Viewsonic.
I will never own anything samsung again after this experience. I finally gave up, threw the useless drive out and cried over this.