Samsung
Reviews and Complaints

I purchased a samsung 40 inch LCD TV, it was clicking and would not turn on for over five minutes. I heard of the class action lawsuit filed against Samsung for similar problems and called up to have the TV repaired . samsung did give me a date and time when a repairman would be there. along with a service number, sounds good so far. well the time was set for a 2:00pm Friday date so I had to leave work early to be home for the repairman. I left work went home and the repairman never showed up I called Samsung and they told me my order was canceled because they had a problem with the serial number. I asked why didn't someone call me to let me know the order was canceled and all I got was we are sorry. I asked did the person enter the serial number correctly. (answe)r I don't know, I asked why no call back from them( answer) I don't know, I asked who is going to reimburse me for the time I took off from work (answer) I don't know. now I lost money because I had to leave work early without pay and my TV is still broken . before you buy a samsung product think twice if it is need of repair good luck I know it will be the last samsung product I buy.

I have laptop notebook that is still under warranty that works fine, however the adapter is broken. They will replace the adapter for free however I must ship the laptop with the broken adapter, otherwise they will not send a new one? I don't want to ship the laptop because I don't want it either broken or something to happen to it. The adapter is $89, why would they require someone to ship something that is going to cost more in shipping when it is the obvious issue? Doesn't make any sense?

Dear Sir, I purchased a Mobile set from Samsung in Ghana in January 2012. Model is Samsung Chat 222plus.
The company is offering 12months internet and credit if you buy the mobile set in collaboration with Airtel. But even after repeated calls they have not given any credit even after more than one month of buying. The company is still selling the same scheme there by misleading the customers. I request that such selling should be checked immediately as company is fooling the general public by offering the benefits which they are not giving in order to sell there product.
Even after repeated calls to Samsung office and airtel office they have not shown any development.
I purchased the set on January 9, 2012 from ITSALAT International Ghana Ltd.
Regards,
Manish Mittal
[protected]

I having a Samsung Wave S8500. My OS ver : Bada 1.2. When i am using Samsung App. max of the application is compatible with BADA 2.0, As my wave is os ia older version, I am not able to use many app.
Plz release Bada 2.0 upgrade patch for Samsung Wave S8500, SO that able to use apps for Samsung Wave..

IMEI-357598.04.189521.2
Name-Mahesh Kumar.Dhakad
Add.- 1377-D Sudama Nagar Indore
Phone Model- GT-C3752
Make- Samsung
Last used no.- +[protected]
email.-kumar.[protected]@gmail.com
Missed date- 18/02/2012

I purchased a Samsung Mobile Galaxy Young S5360 on 16 Dec 2011. Soon after I began using it, I noticed that at random I would get a notification "SD Card removed unexpectedly". Initially, I thought it was a loose contact, since the problem was getting resolved on its own. However, over the next few weeks, I observed that it was happening 2 to 3 times every day and I was stuck with SD Card data not being read on several such occasions. Finally I took it to the Samsung Mobile Service Centre on Infantry Road, Bangalore on 07 Feb 2012 and was disappointed with the response - we have never seen such a problem before, you have to leave the mobile and sd card with us for a day at least, we need to check up whether the sd card or the mobile is bad AND your data may be lost ! I returned with the mobile in the same condition wondering why I bought this in the first place. If any one from Samsung is reading this and feels he can do something to help - my email ID is [protected]@gmail.com

I lost my mobile in october 2011 while travelling through train between thane & mulund stations. I went to police station situated on thane platform but they were not helpful. They did not write down any complaint even after providing them with the imei no. And other necessary details. I came to know about this site just 2-3 days back. Hope I get my mobile soon.
Name: anil v. Menon
Address: c 904, samarth garden, opp. Shangrila biscuit co. , off. L. B. S. Marg, bhandup (W).
Phone model: star (Gt-s5233)
Make: samsung
E-mail: [protected]@gmail.com
Missed date: october 2011
Imei no. : [protected]

Name: azhagumeena sp
Address: aparna girls hostel, room no:810, 95 rajpura gurmandi, opp to small iron bridge, roop nagar, delhi - 110007.
Model: samsung primo, metallic and stylish exterior, gt - s5610k
Make:
Last no used:[protected]
Email id - [protected]@gmail.com
Missed date:[protected]
Imei no: *359147 / 04 / 108517 / 2*

Sir I lost my mobile on 15-11-2011 evening 4'o clock in anandapuram, Visakhapatnam, Andhra Pradesh.
I complained to police but it is in vein.Please help me in finding out sir.

NAME : Velamala Chetan,
ADD : V.Chetan, SFA-I-205, Autonagar, BHPV.POST, Gajuwaka, Visakhapatnam, Andhra Pradesh, 530012.
MOBILE MODEL : SAMSUNG GT-S8530BAUINU
IMEI NUMBER : [protected]
E-mail ID : [protected]@yahoo.com.

In Mid Oct 2011 I purchased a Samsung laptop RV711. Within 1 week it crashed, within the first fortnight it crashed 3 x and regularly since then. (the blue screen of death). The computer is an absolute dud, not fit for purpose under the Sale of Goods Act. So if you are looking for a new computer - STEER CLEAR OF SAMSUNG.

Since my contract of sale exists with the retailer - Mikro Anvika, not the manufacturer, I am pursuing a complaint with them - to date they refuse to provide me with an alternate product (I use the computer for work) while they 'inspect' this piece of junk. I just want my money back, as clearly this piece of rubbish has an integral fault, of which I made them aware early on.

More about the retailer in a separate complaint - there's more about Samsung. Beware their cashback scam. I was told I would get £50 cashback from Samsung on purchase of the laptop - but I had to claim it back from Samsung, not the retailer (I should've heard warning bells then).

I duly sent off the form to Samsung with proof of purchase within DAYS. They say you'll get the cash back in 30 days. By end December 11 (over 2 months later) I 'd heard nothing from Samsung, so wrote requesting my cashback.
To date i've heard nothing. Avoid Samsung like the plague.

I buy this item at suntec city audio house exhibition selling laptop and note book. The note book I buy is 849.00 sing dollar. Come with free 8gb up grade and one tablet pc. The up grade will do by another place. The staff tell me.
After that I bring my note book go to their shop to do up grade. The staff tell me, there is no this promotion on this model. But this promotion is write very clear at that exhibition. Now they tell me that is no such offer. At the end I give up my argued. Spend another amount of money go to another shop do my note book up grade.
The motived I buy this note book is because they offer free 8gb up grade. If no such offer, who will buy the note book with only 2gb memory ? I feel like get cheated by them. Is not worth.
This is a very bad experience for me. And I will not buy any product from audio house anymore !

Paid for extended warranty on a samsung refrigerator in december 2011. They cashed my check on december 16, 2011. However I do not have any paperwork to show that I have a warranty on the item. When I call amt warranty I cannot get any information regarding my check or when I can expect to get my warranty papers. The person answering the phone says it was referred to the " credit" department. I will continue to call every day until I get answers. If they cannot provide me the answers then I will ask for my money back.

i have lost my mobile on 4th december 2011 description of my lost mobile phone is as follows model samsung chat 3222
imei no *3554409/04/823398/9*
colour matallic silver

Hi,
I bought samsung mobile few months back. I have problem with my mobile samsung chat 222 (Gt-e2222)
This mobile's alarm (Even the whole organiser itself) is not working properly. Eg if I set alarm for next few minutes or an hour, it rings but if I set alarm for next morning or I set repeat alarm it does not ring ring.
Please help in resolving this issue.
Thanks in advance.
My contact-[protected]

Regards,
Ranjeet

I am so dissapointed with samsung products, i just bought a tablet two months ago and it was perfect for two weeks, one morning after fully charged i brought it to class and i can't switch it on anymore, i've gone through most of the forums on the internet for solutions and i sent it back to samsung as a last resort.

Samsung gave me a reply that my tablet has watermark and it and voided all my warranty including extra 2 years warranty from senheng. And that's it! They just ignored the customer and wanted to claim rm 837 to repair the motherboard.i bought the tablet for rm2200, if i were to pay another rm837 it would exceed rm 3000.

It's just 2 weeks new, i'm so dissapointed with samsung's product quality.

i was lot of time put you compliant against my mobile GT S5603 charging jack but you guys are really very bad service your company and your authorized service center i suggest to all of my friend's and people don't buy a samsung product

vIt has been 14 months and I still do not have a replacement dishwasher from Samsung. The customer service rep in Mississauga JPP refused to put me through to any supervisor and did not offer any other method to communicate with him, just a phone number. He has failed to respond to my emails and I have been told that I either have to wait until the upgraded model comes in from Korea or I can have a refund. I will be out the cost of picking up the original unit and the installation by an electrician and carpenter.

If I pick it up at Leon’s I have to pay the 170.00 for an upgrade and again pick it up and return the broken unit to them for replacement. I have spoken with 15 different people about this with no results! Very frustrating, why can’t Samsung either order the model or pay the difference to Leon’s so I can get the unit, I have been waiting months now, and have to call them every week. It is that they offer something great in the hopes that I will give up having to call week after week and going through the same explanation over and over again?

Not impressed with Samsung customer service.

I had purchased a Samsung LCD about an year ago on boxing day 2010 at a BestBuy store in Ottawa. I had also purchased an extended warranty for 3 years. Its not even been an year and i tried to call bestbuy customer service about my TV as i was having a problem with my resolution. My tv changed its resolution automatically when i connected my PS3, It changed from 1080 to 720. There is no way i amablke tochangethe resolution back so the representative from the customer service departmenttold me i need to call GEEKsquad. It is what they call their tech-support. So i called them and they wantedto charge me $99, just to come to my house and changemy res. I am a student and i dont expect any store to charge customers for their after sales service even tough they have also puchased an extended warranty. I clearly denied paying it and also offered them that i would bring the tv myself to the store and if they could help me there. Theydint even approve of that. Now i am stuck with an amazing LCD with a very ### resolution which cannot be changed untili pay them more money.
Doesnt make sense for such a warranty.
I wish i could take off the 1-star that i have rated best buy cuz nor do their staff have manners on the phone with their customers and nor do they have good communication skills as i was transfered 8 to 9times on that one call for such a small issue and still unresolved.
Very bad after sales service.

Name : bora sudheer kumar

Addres : registered number: y8me424
Final year mechanical - a (Roll 30)
Bapatla engineering college
Bapatla-522101
Guntur district
Andhra pradesh
India

Phone model: samsung star 2 s5263

Month and year of manufacture : may, 2011

Phone number used:+[protected]

Email id : [protected]@gmail.com

Date of theft : [protected] time: 3:30pm - 5:00 pm

Imei number: [protected]