The most trusted and popular consumer complaints website
Explore your opportunities! Create an account or Sign In

Samsung / terrible company

1 United States
Contact information:

In the month of may i bought a 32-inch hi-definition samsung lcd t. v. i bought this t. v. because it had superior picture quality and a lower price tag than the other televisions in the showroom. my t. v. malfunctioned in the month of november. the screen blacked out. the same day this happened i called the samsung warranty office and set up an appointment for a samsung representative to come out and check the t. v. the representative arrived a week later and said the t. v. was defective. he then wrote up a report and told me to call the store i purchased from, to discuss getting the t. v. replaced. when i contacted the store, they said they had no record of the report from the samsung representative and to call back in a week. i called back and they still had no record of the report but they did show that the representative had come out and checked the t. v. since the store had no report from the samsung representative i decided to contact samsung directly. i contacted samsung and since they were a major corporation i believed they would have excellent customer service. unfortunately this was not the case. when i first contacted samsung, a customer service representative said he would contact the store i purchased from, i waited but 15 days passed and still no one contacted the store. i proceeded to call samsung back and they told me it was the stores problem. the store said that it was companies fault and was not their problem i am left with this defective piece no one to help me. i will never trust this samsung company ever in my life. samsung has the worst customer support of any company i have ever dealt with. it is so bad i will never buy any product from samsung and i recommend no one else does.


Post your comment