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Safestyle UK


Totally unprofessional

Complaint Rating:  94 % with 80 votes
94% 80
Contact information:
Safestyle UK
United States
I am disgusted with Safestyle UK. After quotes and survey by them, they advised that we should have "trickle vents" put in all the windows. After installation, all the windows are now noisier and colder than before. I then complained to them and they finally changed some of the vents but the net result is the same. They are cold and noisy and whistle badly on windy days. 14 months later they are now saying that they are not prepared to do any more and are walking away from the problem. The problem was compounded by their totally inadequate complaints procedure. They don't call back, you chase and they don't seem to know what the situation is and take another few days just to find out. We finally got a surveyor (we've had lots) who agreed that the vents should not have been installed and agreed to replace all windows affected. Dates were all set and then they decided not to go ahead (due to cost) with the replacement but to try different vents. The net result was the same.

I would therefore, NEVER use them again and would strongly deter any other potential customers from doing so. They are unreliable and totally unprofessional.
Complaint comments Comments (37) Complaint country United States Complaint category Home & Garden


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A  15th of Dec, 2010 by    +1 Votes
i used too install for safestyle uk and they are the biggest bodge it and scarper cowboys i"ve ever worked for they told us the installers too get the windows and doors in no matter what and if the customer caught us bodging it and asked for it too be put right or some reduction off the bill then it would come off our wages the biggest ripoff merchants around
A  8th of Apr, 2012 by    +1 Votes
i too have worked for safestyle and you right about what you say thay told me too cut the top off windows to get them too fit as thay will not remake them for 30mm and not on one case ether the manager is rude to customers and talks to the installers like crap and then tells you to take glass out of peoples homes if thay can not pay that day but say thay will pay the next day the product is made very badly thay use very cheap locks and the keeps bend i did not fit one window that was made sq thay ever job is rushed as the fitters don't have the proper time to do a nice job as you get told it has to be done in 1 day i would never work for them again and would tell any good fitters not too as thay tell you a load of lies too get you to start then you find out what its really like so a word of warning too any one fitter of customers do not work or buy from the worst company out there
N  15th of Apr, 2013 by    +3 Votes
I would never recommend these to my worse enemy rip off merchants and the way they treat their customers is disgusting
N  15th of Apr, 2013 by    0 Votes
A disgusting firm don't care who they hurt
A  16th of Jul, 2013 by    0 Votes
Safestyle are rubbish. The fitters stole £200 from me by Demanding money they were not due, I had to reclaim in cash from a manager locally, and also had the front door adjusted 3 times and now it doesn't fit again!!! and it hits the frame when we try to shut the front door we have been told we have to wait one month before they will come out to fix it, And that we should use the back door instead!! Shocking company shocking customer service shocking after-care please do not use this cowboy outfit! You have been warned:((
N  4th of Oct, 2013 by    0 Votes
N  3rd of Dec, 2013 by    +1 Votes
I was ripped off by the safe style uk fitter, he told me he would fit soffits and facia all round for cash, took the money and run. Worse part was when I went to the depot the manager told me he "had jacked" and he had done that to customers at least three times before, each time safe style had to pay customers back, .unfortunately they didn't pay me back because he left and wouldn't give me an address to follow it up.
The amazing thing is they let a known fraudster go into people's houses on their behalf.
Also never came and sorted out the edging strips that came unstuck.
Should be " you buy one you get done free"!
If anyone else has been done by Gordon Simmonds from Kent would love to hear from you. Ajdjudo@yahoo.co.uk
A  9th of Jan, 2014 by    -1 Votes
Safestyle fitters arrived without polyurethane foam to bed the windows in, therefore I had to go to B&Q and get it myself...they also had to borrow other tools from me to finish the job. I regret paying them now as the rendering and french door fit was appalling!...I made numerous complaints about all this and they sent several more bodgers to try and rectify it over a period of 6 months before finally the finish was reasonable...There is no contact between fitters and salesmen as the latter kept pestering, and some of the fitters and so called 'engineers' appear to hate the company with comments like ''I would contact trading standards'' or ''Watchdog'' if I were you!...I had one so called local manager say that his granny could do better rendering when I sent him photos of that particular bodge.
If anyone is interested in seeing these photos my email is sidrat42@hotmail.com ...My advice is to avoid Safestyle at any cost as they are rubbish.
A  3rd of Feb, 2014 by    0 Votes
I recently had a quote from Safestyle UK for 11 windows and a front and back door. The total list price quoted was £23000 (yes!! £23000), which eventually came down to around £12000 after special discounts.

After 2 days I had a call from them regarding their quotation, and they were very pushy in wanting to come round to discuss their quote that evening, and when I said no, they invited themselves round for 10am the next day, to which I again said no.

I naively thought that was the end of it until this afternoon (some 2 weeks later), when I had yet another call from them. This time I told them I had already placed an order with somebody else (which I have), and that seemed to satisfy them.

Other quotes I received were cheaper by some £4000 - £5000.

The moral of the story is : NEVER, NEVER invite a safestyle rep round to give a quotation (which incidentally is never given in writing!!!)
N  2nd of Mar, 2014 by    0 Votes
I had Safestyle come out to my Aunts house twice eventually I agreed to use them. I was advised that the cooling off period was 14 days, I also asked the rep if I had to be the homeowner and he said the cooling off period was flexible and that I did not need to be the home owner. Like an idiot I believed him without actually reading the contract. I also made it clear I did not want subbies which he did write on the contract. Within the 14 days I decided to cancel and that was when I was bluntly told I was outside the 7 days and if I did not have the job done they would take me to court. The job was booked for 28th feb but when I called them they said it was 25th and my mistake. Eventually they changed it to the 28th or so I thought. I confirmed it the day before with their depot but then their HO said no one was available. I then waiting about four times for someone to call me and they didnt so I kept calling them and eventually a manager came on and offered me a further discount in respect of the building works, another manager came on and started shouting down the phone at me accusing me of fraud and god knows what else he said irrespective off who owns the house they will arrive on friday to fit the windows and if I refused they would take me to court. Despite telling them not to come out on the wednesday they did and was banging on the door of my elderly disabled aunt demanding that they be permitted to fit the windows. They have now given me 14 days to allow them to do the work or they are threatening to take me to court. I later ffound that they only use self employed contractors and I specifically said no subbies to be used and on their own web site they say that in order for them to do any work of this kind they will need the express permission of the home owner off whiich they had no agreement, do I have a case to cancel this contract? can anyone help?
N  14th of Mar, 2014 by    +2 Votes
There is no contract because you are not the home owner. They only threaten to take you to court. They would loose, as they have broken the may 2008 consumer protection act against unfair trading practices, on several counts. If they call you up again tell them you are going to contact watch dog and trading standards and they'll soon cancel the contract.
A  14th of May, 2014 by    +2 Votes
I too have used Safestyle for windows and doors and French doors, after complaint after complaint, and several visits from so called fitters, I have finally gone legal with them, I just need an independant surveyor to check the installation over before I go throughthe legal system.
Safestyle are unprofessional, bullies, and lie through their back teeth, DONT USE TH
EM you will REGRET it.
A  23rd of Aug, 2014 by    +2 Votes
After three weeks of phone calls and empty promises, then a recorded letter of complaint, I received a letter in return from Lifestyle UK.They say after the complaints department have received my mail {it was posted to there} then within 14 days I would be contacted by e mail.fax, phone or by a visit. My reasons for complaint are numerous, but ln brief, I complained about shoddy sealant to exterior windows.things got extremely aggressive.I am almost 72 years old and I was quite shocked.I rang Safestyle.After more aggressive phone calls from them, I finally complied with requests to let the fitters finish, being late at night my wife and I just wanted them gone.after which we discovered that sealant had been strewn over decking, walls, fencing, drive surface, in plant pots and flowers.
A  18th of Sep, 2014 by    +1 Votes
Where do I begin...right from when the salesman said he didn't like to leave without an order to the engineer needing to get to his sons parents evening and rebooking the appt to the next day and then a window arriving cracked which was then fitted and i was promised a new one would be ordered, 8 weeks on and following a complaint letter which is yet to be replied to I still have no window just a cracked one some kerb appeal! The newly glossed window sills were trodden on and the fitting of the front door was a shambles even the fitters moaned at the poor qulaity of the screws! The attitude of most of the staff is hopeless and Iwould not recommend them! Safestyle need to get their act together!
N  9th of Nov, 2014 by    +2 Votes
safestyle windows fited only a year ago. We found this when one of the internat facia bords fell of during some redecorating, we removed the rest and found these
A  26th of Nov, 2014 by    0 Votes
Would not recommend safe style, this now the fourth time at my property to put things right, sealant coming off from the windows, lintels not correctly fitted
N  14th of Dec, 2014 by    +1 Votes
I recently had my windows fitted by Safestyle, A cowboy company!!! THe only interest they have is MONEY and as soon as they have been paid they do not care about the after sales service. You are left to chase them and make several phone calls yet they have failed to respond to my calls. When I managed to speak to a manger I was told that engineer would come to look at the finished job, needless to say he did not turn up. I called again and was assured the engineer would come the next day but failed to turn up. I intend to take this matter further. I WOULD NEVER RECOMMEND THIS COMPANY TO ANYONE. I URGE ANYONE THINKING OF USING SAFESTYLE TO FIRST VISIT THIS SITE!
A  22nd of Dec, 2014 by    +1 Votes
If u need new windows DO NOT use Safestyle...awful sales people who do not know anything about the company.

Also they have made me spend hundreds of pounds on brickwork that didn't need to be done then said they still wouldn't do the windows. When I asked for compensation they offered me a final offer of £50...Crooks.
N  23rd of Jan, 2015 by    +1 Votes
We were initially interested in getting a quote for our windows replaced however the salesman was a complete bully, extremely pushy and would not leave our house and allow us to put our young daughters to bed. My husband practically had to be rude to him to get him out of our house. Since this 6 months ago, we have been bombarded with phone calls from their company offering to lower the quote even further than the original salesman did. We have told them politely each time that we are not interested in dealing with them however they continue to call us. They keep telling us they will take us off "the system" but don't as we continue to this day to get pushy phone calls. Today I threatened to escalate this complaint to a higher level (trading standards) if they do not stop calling us. We have had enough.
N  10th of Mar, 2017 by    0 Votes
@kyoga They can't take you off their system as your details are on a lead sheet that They will send out to various semi independent branches . nothing is kept on computer because they are paranoid that the Tele canvassers will copy the data onto a memory stick and sell it to other double glazing firms . They are a bunch of lying sociopaths.
A  2nd of Feb, 2015 by    0 Votes
Worst company ever! I would not recommend them to anyone even if they were the last company on the planet. I've had 7 windows, front door and French doors put in by them and all of them are draughty, don't close properly and have caused nothing but problems. Badly fitted by cowboy sub-contractors working for a cowboy company. By the way, the Salemen lie when they say that all the fitters are trained Safestyle fitters. Its not TRUE.

Safestyle customer service is horrendous. They don't want to hear about problems let alone sort them out. They promise someone will call back but no-one does so you end up chasing them. They give you a date but then no-one turns up so you've taken days off from work for no reason. The installation managers are rude and threatening on the phone and do not know how to talk to customers. There is no-one who handles complaints and gets things fixed.
I am starting a formal complaint process against Safetyle through Fensa, GGF and Trading Standards. I'll probably have to get the windows repaired through another company because I would not trust Safestyle anywhere near my house again.

If you are thinking of going with Safestyle, DONT DO IT! It'll be the worse mistake you make.

We've recently had windows replaced at a relatives house through a local double glazing firm and it was such a pleasant experience compared to the nightmare of dealing with Safestyle.

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