Ira Wood & Sons, Inc. is committed to providing the best customer service possible. Saeco does ask that all warranty work, or troubleshooting be perform by their call center, or repair center.
Superautomatic coffee machines work great, however require the user to fully read & understand the instruction manual, and to be sure that attention is paid to the product. They are an advanced small appliance with many work parts, heating elements & other parts.
Please feel free to contact us by phone, email, or case and we will be sure to resolve any issues in the most professional manner.
Ira Wood & Sons, Inc. goal is continued customer satisfaction as has been the case of over 90 years.