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RoundPoint Mortgage Servicingclaims checks that have been held by roundpoint since august 2016

In August of 2016 we had a claim done on our roof do to significant damage on the roof after a storm. After receiving the checks, I contacted Roundpoint as to the necessary steps that would need to be taken in order to replace the roof myself as I am fully capable and used to do this work for a living.See Top 10 Worst Companies in Charlotte, NCI was told to send all insurance documents, fully endorsed checks, a letter of explanation stating that the repairs would be done by me, etc. Since then, I've resubmitted this info numerous times my mail and through email and still have no funds or even a response as to why? It's been almost a year. This is just absurd at this point. We are again in storm season and the roof is falling apart. I would greatly appreciate some attention to this matter. Thank you

Vi
May 10, 2017

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