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RoundPoint Mortgage / loan modification

1 Miami Gardens, FL, United States Review updated:

I have been attempting to do a loan modification with Roundpoint mortgage for about 8 months now. I have had to send in the same documents numerous times as they claim they do not receive. I have faxed, mailed and e-mailed documents and then a month later I receive a notice that stating they did not receive and they close my case. They have refused to give me a street address so that I can fedex the documents. Now I have received a compensation from the insurance company for damages to my property and they want to open an escrow account with them so that they can control the repairs to my property. The customer service people are the most bad mannered I have ever had to deal with.

May 21, 2015
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  • Tr
      19th of Jan, 2013
    0 Votes
    Roundpoint Mortgage - Loan with RPM
    United States

    They talk to you nicely in the begging and make you feel they are professional and work hard for you. Once they take money out from your credit card, your loan officer will never talk to you. never response to your phone. Please don't trust them and go with some body else for peace of mind.

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