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RoundPoint Mortgage / loan modification

United States, Florida, Miami Gardens Review updated:
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Contact information:
Roundpoint Mortgage
Miami Gardens
I have been attempting to do a loan modification with Roundpoint mortgage for about 8 months now. I have had to send in the same documents numerous times as they claim they do not receive. I have faxed, mailed and e-mailed documents and then a month later I receive a notice that stating they did not receive and they close my case. They have refused to give me a street address so that I can fedex the documents. Now I have received a compensation from the insurance company for damages to my property and they want to open an escrow account with them so that they can control the repairs to my property. The customer service people are the most bad mannered I have ever had to deal with.
May 21, 2015


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N  19th of Jan, 2013 by 
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Roundpoint Mortgage - Loan with RPM
United States

They talk to you nicely in the begging and make you feel they are professional and work hard for you. Once they take money out from your credit card, your loan officer will never talk to you. never response to your phone. Please don't trust them and go with some body else for peace of mind.

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RoundPoint Mortgage Servicing Logo RoundPoint Mortgage Servicing
Customer Service
5032 Parkway Plaza Blvd., Suite 200
North Carolina
United States - 28217
+1 866 559 9846
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