I have been attempting to do a loan modification with Roundpoint mortgage for about 8 months now. I have had to send in the same documents numerous times as they claim they do not receive. I have faxed, mailed and e-mailed documents and then a month later I receive a notice that stating they did not receive and they close my case. They have refused to give me a street address so that I can fedex the documents. Now I have received a compensation from the insurance company for damages to my property and they want to open an escrow account with them so that they can control the repairs to my property. The customer service people are the most bad mannered I have ever had to deal with.