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Roomstore / Broken Bed

1 VA, United States Review updated:

We bought a bed in Nov 08 (15 months) with storage drawers on each side.
This month the slats broke which in turn made the drawers get off line.
I went into the Roomstore to inquire about the bed and found out the bed was discontinued in Jun 09. I was given the customer service number, call them and was told a manager would call me back on 2/23. No called so I called on 2/24 and left another message for a manager. Melissa did call me back and told me there was nothing they could do because it was pass the 12 month warranty. She told me to go to Home Depot or Loews and purchase some some wood to fix it. Wow! I paid $750 for broken cheap wood. Amazing - their slogan is customer loyalty! Go figure...NO more Roomstore for me or anyone I talk to!

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Comments

  • Te
      25th of Feb, 2010
    0 Votes

    My name is Terri Jobe and I am the Director of Customer Loyalty. Please contact me at tjobe@roomstore.com. I have a resolution for your issue.

  • Te
      25th of Feb, 2010
    0 Votes

    You can contact me at tjobe@roomstore.com

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