ritzcamera.com / Product return, and product condition
Considering the purchase of a nice more upscale Digital Camera, well if you are DON'T use RitzCamera.com for any purchase. No only will you probably fine that the product is not what you expected, but their customer service and order tracking capabilities are among the worst in the business.
I made the mistake of ordering a CASIO 12.0 PX camera from them, out of their Clearance based on the excellent price. This is almost a $400 dollar digital camera, for $199.00, in line with outhers in that same general range.
OK make sure you read their FINE PRINT about any clearance product, it is not anywhere on the make web pages, until you get to the product and it is under their LARGE BOLD CLEARANCE banner about the great price. There is MUCH smaller letters and easily missed is the notification that not only are these DEMO products, or even returns, but they could be missing parts, or not have the right part.
HOWEVER, Ritz also says they stand by their products. Yes until you try and return them.
It tool 4 calls, two of which the CS agents had a difficult time with English, and wanted me to give them another $209, and they would refund the first charge when the non working camera was returend.
They will give you their "corporate number" whcih by the way is the same as their "CS number" same music and all, and you will get their CS manager. Not a very nice person, who has yet to do what she promised.
Bottom line is I am out $209, am sending this back, (oh RitzCamera.com issued me a 9.95 credit like that will end my compaint) I have notified the Attorney General in PA and the BBB (who rates them as a (B-) and I will get my money.
Stay clear of Ritz Camera.
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